Customer Support

• Perform daily system initialization, readiness testing, and visual display calibration
• Operate the Instructor Operator Station (IOS) to support military aircrews during training events
• Isolate hardware and software faults to the Line Replaceable Unit (LRU) level
• Coordinate with engineering reach-back teams for complex repairs
• Receive, verify, and upload OEM software updates and patches
• Conduct installation checks, operational checks, and functionality confirmation within the simulation environment
• Assist the Program Office with the prototype-to-FTD transition
• Review OEM upgrade plans, engineering changes, and technical documentation
• Support testing, troubleshooting, and validation events
• Execute scheduled Preventive Maintenance Checks and Services (PMCS) and monthly load-bank testing on the dedicated military 10K diesel generator
• Conduct physical inventories of Government Furnished Equipment (GFE)
• Submit required maintenance and discrepancy reports
• Conduct onsite maintenance using Program Structure Documents and Maintenance and Operations Manuals
• Maintain training on device architecture and maintenance theory
• Support documentation review, procedure execution, parts integration, tear-down, and packing procedures
• Serve as primary facility host for distinguished visitors, external stakeholders, and Program Office personnel
• Conduct site tours covering simulator operations, facility capabilities, and the FLRAA MV-75 Virtual Prototype

BTI

Logistics Support Specialist