Senior Program Coordinator

BTS

. Develop and own timelines and schedules for client programs in partnership with the BTS project leader .

Posted 10/13/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong program coordination capabilities, including managing timelines, client communications, and comprehensive reporting. Proficient in utilizing digital platforms and tools to enhance program tracking and process improvements.

Highest-signal resume keywords

Program Coordination ExperienceClient Communication SkillsData Analysis and ReportingMicrosoft Office Suite ProficiencyExperience with Digital Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program CoordinationData AnalysisReport GenerationProcess ImprovementTimeline Management

Soft Skills

Attention to DetailProblem-SolvingSelf-ManagementTeamworkCritical Thinking

Tools & Technologies

ZoomMicrosoft TeamsSlackSmartsheetSalesforceClaude AI Tools

Industry Keywords

Client ProgramsProject ManagementProgram DocumentationProgram InsightsResource Management

About the role

Key responsibilities & impact

Develop and own timelines and schedules for client programs in partnership with the BTS project leader
Proactively flag program risks and dependencies
Set the tone and provide a clear vision around program objectives
Own program deliverables against the project plan
Advise project leaders and account teams on priorities, trade-offs, and next steps
Monitor, assess, and proactively update clients on program progress
Serve as the primary point of contact for support inboxes and client inquiries
Resolve issues independently and escalate as needed
Identify and implement process improvements with client and internal account teams
Coordinate with resourcing, finance, logistics, resource management, and production departments
Create and maintain comprehensive program documentation
Compile attendance, participant feedback, facilitator observations, and program insights into client-suitable reports
Highlight trends and recommendations for account teams
Manage participant and program data using digital platforms
Improve how programs are tracked and managed
Enter and track timelines, revenue, and other program details across systems

Requirements

What you’ll need

3+ years of program or project coordination experience, including independently owning client programs from planning through close
Highly organized, analytical, and capable of managing multiple programs simultaneously, with strong attention to detail
Exceptional verbal and written communication skills
Ability to proactively engage with high-profile clients and clearly articulate requirements and priorities
Exceptional self-management and prioritization abilities
Ability to work independently, use sound judgment, solve problems, and know when to escalate
Strong teamwork and growth mindset
Strong critical thinking and effective problem-solving skills
Ability to gather and analyze data and generate comprehensive reports
Experience using Zoom, Microsoft Teams, Slack, Smartsheet, and Salesforce
Microsoft Office Suite experience required, including Outlook, Excel, Word, and PowerPoint
Hands-on experience with Claude or comparable AI tools, including writing effective prompts and creating repeatable workflows
Eligibility to work permanently in the US without sponsorship

Benefits

Comp & perks

Ideal mix of working remotely and in the office
Flexibility in working hours due to global sessions
Opportunities to stretch and grow
Working sessions, workshops, and offsites