Senior Program Coordinator

BTS

. Develop and own timelines and schedules for client programs in partnership with the BTS project leader .

Posted 10/13/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong program and project coordination capabilities, with a focus on managing client programs from planning through execution. Proficient in data analysis, report generation, and process improvement, while maintaining effective communication with high-profile clients.

Highest-signal resume keywords

Program CoordinationClient Relationship ManagementData Analysis and ReportingProcess Improvement ImplementationDigital Savviness

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program CoordinationData AnalysisReport GenerationProcess ImprovementTimeline Management

Soft Skills

Exceptional Communication SkillsStrong Attention to DetailProblem-Solving SkillsTeamwork SkillsSelf-Management

Tools & Technologies

Microsoft Office SuiteZoomMicrosoft TeamsSlackSmartsheetSalesforceClaude AI Tools

Industry Keywords

Client ProgramsProject PlansProgram DocumentationProgram TrackingClient Inquiries

About the role

Key responsibilities & impact

Develop and own timelines and schedules for client programs in partnership with the BTS project leader
Proactively flag program risks and dependencies
Set the tone for programs and provide clear vision around objectives
Own program deliverables against project plans
Advise project leaders and account teams on priorities, trade-offs, and next steps
Monitor, assess, and proactively update clients on program progress
Serve as primary point of contact for support inboxes and client inquiries
Resolve issues independently and escalate as needed
Identify and implement process improvements with client and internal account teams
Coordinate with resourcing, finance, logistics, resource management, and production departments
Create and maintain comprehensive program documentation
Compile attendance, participant feedback, facilitator observations, and program insights into client-suitable reports
Highlight trends and recommendations for account teams
Manage participant and program data using digital platforms
Improve program tracking and management processes
Enter and track timelines, revenue, and additional program details across systems

Requirements

What you’ll need

3+ years of program or project coordination experience, including independently owning client programs from planning through close
Highly organized, analytical, and capable of managing multiple programs simultaneously, with strong attention to detail
Exceptional verbal and written communication skills
Ability to proactively engage with high-profile clients and articulate their requirements and priorities
Strong self-management and prioritization abilities
Ability to work independently, use sound judgment, solve problems, and know when to escalate
Strong teamwork skills
Growth mindset and ability to implement process improvements
Ability to think quickly and act decisively
Strong critical thinking and effective problem-solving skills
Proficient in gathering and analyzing data and generating comprehensive reports
Digital savviness with demonstrated experience using Zoom, Microsoft Teams, Slack, Smartsheet, and Salesforce
Experience using Microsoft Office Suite required, including Outlook, Excel, Word, and PowerPoint
Hands-on experience with Claude or comparable AI tools, including writing effective prompts and turning them into repeatable workflows
Eligibility to work in the US permanently without sponsorship

Benefits

Comp & perks

Ideal mix of working remotely and in the office
Flexible hours required due to global sessions
Opportunities to stretch and grow
Freedom within a framework culture