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Buckland

Customer Service Representative, U.S./Mexican

Buckland

. Handle documentation preparation, monitoring, and coordination of customs release for commercial goods imported into Mexico and Mexican exports to the rest of the world.

Posted 10/22/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Mexican Import/Export Operations, with a strong understanding of Mexican legislation in foreign trade. Capable of providing exceptional customer service while managing customs documentation and compliance effectively.

Highest-signal resume keywords
Mexican Import/Export Operations ExperienceKnowledge of Mexican Legislation in Foreign TradeCustoms Clearance CoordinationMicrosoft Office ProficiencyEnglish Language Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customs Documentation PreparationShipment CoordinationProcess Improvement InitiativesAttention to DetailKeyboarding Skills
Soft Skills
Customer Service SkillsProblem SolvingOrganizational SkillsTeam PlayerAbility to Work Independently
Tools & Technologies
Buckland PortalMicrosoft ExcelWindows Operating System
Certifications & Qualifications
US Visa B1/B2Legally Eligible to Work in Mexico
Industry Keywords
International BusinessInternational LogisticsCustoms OperationsMexican Trade ComplianceBuckland Quality System

About the role

Key responsibilities & impact
  • Handle documentation preparation, monitoring, and coordination of customs release for commercial goods imported into Mexico and Mexican exports to the rest of the world.
  • Provide customer service to clients, vendors, and service providers in acquiring proper import/export documentation.
  • Facilitate setup of Mexican IOR files with Buckland MX broker Portfolio Partnership.
  • Integrate legal MX files on IOR and update forms in compliance with Mexican regulations.
  • Coordinate shipments for timely customs clearance across Air, Land, and Ocean modes.
  • Communicate, delegate, and expedite shipment clearance through multiple ports with Buckland MX vendors according to client priorities and instructions.
  • Assist with compliance and monitor operations for V1, RT, F4, A3, and other processes.
  • Prepare customs and internal documents for customs clearance.
  • Coordinate daily tasks, prioritize activities, and define urgent process reviews for warehouse and office improvement.
  • Complete mid- to high-volume shipment clearance through Mexican ports of entry/outcome.
  • Prepare daily and weekly shipment-status reports.
  • Assess customs operation performance for MX vendors.
  • Provide information requested for Mexican trade compliance.
  • Audit BGSS and ensure shipment documents are promptly uploaded to the Buckland Portal.
  • Handle queries promptly, efficiently, and professionally.
  • Integrate Summary Shipment for Liquidation Box Reports.
  • Provide management reports and full billing accountability.
  • Service clients and report issues to the Team Leader/Manager.
  • Work in conformance with the Buckland Quality System (BQS).
  • Perform other assigned duties or projects.

Requirements

What you’ll need
  • +5 Years plus experience with Mexican Import/Exports Operations.
  • International Business/International commerce/International Logistics Bachelor Degree.
  • Proven Knowledge on Mexican Legislation in Foreign Trade Business.
  • Customs Experiences is an asset.
  • Working knowledge of Microsoft Office, excel skills, Windows, an asset.
  • Excellent customer service skills and ability to generate and follow up on sales leads.
  • Ability to identify, develop and implement processes improvement initiatives.
  • Demonstrated problem solving, organization skills with attention to detail.
  • Strong attention to detail and ability to handle multiple tasks.
  • Strong teamplayer with the ability to work independently.
  • Above average and accurate keyboarding skills.
  • English Language Skills as native or second language (Toefl550).
  • Must be flexible for work on weekends and holiday as required.
  • Some travel may be required to our office locations.
  • US Visa B1/B2.
  • Impeccable record.
  • Position Regulated by Mexico STPS.
  • Must be legally eligible to work for the Company at all times.
  • Valid Passport and ability and desire to occasionally travel to USA/Canada.
  • Desired to be on Cd. Juarez, Chihuahua.
  • Occasionally carry/lift loads of up to 25 lbs.