Buckland

Customer Support

• Handle documentation preparation, monitoring, and coordination of customs release for commercial goods imported into Mexico and Mexican exports to the rest of the world.
• Provide customer service to clients, vendors, and service providers in acquiring proper import/export documentation.
• Facilitate setup of Mexican IOR files with Buckland MX broker Portfolio Partnership.
• Integrate legal MX files on IOR and update forms in compliance with Mexican regulations.
• Coordinate shipments for timely customs clearance across Air, Land, and Ocean modes.
• Communicate, delegate, and expedite shipment clearance through multiple ports with Buckland MX vendors according to client priorities and instructions.
• Assist with compliance and monitor operations for V1, RT, F4, A3, and other processes.
• Prepare customs and internal documents for customs clearance.
• Coordinate daily tasks, prioritize activities, and define urgent process reviews for warehouse and office improvement.
• Complete mid- to high-volume shipment clearance through Mexican ports of entry/outcome.
• Prepare daily and weekly shipment-status reports.
• Assess customs operation performance for MX vendors.
• Provide information requested for Mexican trade compliance.
• Audit BGSS and ensure shipment documents are promptly uploaded to the Buckland Portal.
• Handle queries promptly, efficiently, and professionally.
• Integrate Summary Shipment for Liquidation Box Reports.
• Provide management reports and full billing accountability.
• Service clients and report issues to the Team Leader/Manager.
• Work in conformance with the Buckland Quality System (BQS).
• Perform other assigned duties or projects.

Explore Customer Service Representative, U.S./Mexican at Buckland. Review requirements and application details.

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Customer Service Representative, U.S./Mexican