Customer Success Manager

Budderfly

. Drive Brand-specific or Brand Group-oriented success for existing Owners and customers on program .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing executive-level client relationships while effectively supporting customer onboarding and satisfaction. Proficient in CRM utilization and capable of analyzing consumer behavior to drive brand success and sustainability goals.

Highest-signal resume keywords

CRM ExperienceExecutive Sales ExperienceC Level Relationship ManagementCustomer Problem-SolvingOperational Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Journey SupportData AnalysisProject ManagementSustainability Goals AssistanceBilling and Capital Investment Knowledge

Soft Skills

Detail OrientedOrganizedStrong Interpersonal SkillsAnalytical SkillsEffective Communication

Tools & Technologies

Technology ToolsCRM Software

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Energy Industry ExperienceCustomer SatisfactionExecutive-Level CommunicationClient Relationship ManagementUpselling

About the role

Key responsibilities & impact

Drive Brand-specific or Brand Group-oriented success for existing Owners and customers on program
Support onboarding of new Brand owners through the customer journey
Expand and upsell existing customers and pursue additional locations signed onto the Budderfly program
Build executive-level client relationships and support acquisition of new customers and locations through referrals
Communicate with executive-level contacts at major customers
Coach and coordinate internal teams supporting the customer base
Collaborate with internal departments to fulfill customer requests and keep projects on plan
Resolve complaints and track client-related processes and requirements
Solve customer problems through proactive and automated communication methodologies
Conduct regular customer check-ins and meetings covering billing, capital investments, energy savings, new offerings, supply options, and related topics
Track customer interactions in the CRM
Collect and analyze consumer behavior data
Prepare and conduct bi-weekly check-ins and quarterly business reviews
Travel as needed to meet customers
Respond to assigned customer tickets and inquiries, including emergency or CSAT requests outside standard business hours
Follow training, playbooks, procedures, and contact hygiene requirements in provided technology tools
Offload day-to-day CSTAT issues from Account Executives
Perform other duties assigned by Sales Leadership or Management

Requirements

What you’ll need

Operational experience preferred
CRM experience required
Bachelor’s Degree or related Energy industry experience
Extensive experience building and managing C Level relationships with clients in an Executive Sales or Account Management role
Ability to understand and assist in meeting customers’ company sustainability goals
Detail oriented, organized, thorough and productive
Ability to use multiple tools to fully understand internal and external customer issues and business needs
Ability to prioritize and support multiple customer projects simultaneously
Strong problem-solving skills
Able to work independently
Strong interpersonal, analytical, oral, written communication, and presentation skills

Benefits

Comp & perks

Career advancement opportunities in a fast-growing, supportive company environment
Competitive pay
Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
Opportunity to work as part of a team that values its members and works together to achieve positive change
Incentive bonus based on expansion of existing customer locations and achievement of Sales Targets within assigned region/brand assignments