Buddle

Customer Support

• Respond promptly and professionally to customer enquiries via email, phone, and Checkit
• Provide clear and helpful information about the client's car rental services
• Assist customers with rental quotes, availability, and general queries
• Guide customers through the booking process and convert enquiries into confirmed bookings
• Recommend relevant additional rental products and services based on customer needs
• Monitor and respond to after-hours customer enquiries and address urgent matters promptly
• Ensure non-urgent enquiries are followed up by the onshore team when required
• Use Rental Car Manager and Checkit to manage enquiries, update information, and maintain accurate booking and customer records
• Follow up open quotes and customer enquiries to prevent lost bookings
• Liaise with the onshore team to escalate enquiries or issues and ensure smooth handovers
• Suggest process improvements
• Contribute to team efforts and perform related duties as assigned
• Potentially provide additional administrative and customer support across the client's other automotive businesses

Car Rental Customer Service – Reservations Coordinator