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Buddy Advisory

Delivery Manager – CX Solutions

Buddy Advisory

. Own Amazon Connect implementations end to end, from scoping to go-live .

Posted 11/11/2026full-timeRemote • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering CCaaS implementations, particularly with Amazon Connect, while managing senior client stakeholders and multiple projects. Proven ability to build strong relationships and maintain high service delivery standards in a fast-paced environment.

Highest-signal resume keywords
Amazon Connect ImplementationCCaaS ExperienceClient-Facing Delivery RoleProject ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CCaaS ImplementationsProject OwnershipScope ManagementRisk TrackingTimeline Management
Soft Skills
Relationship BuildingCuriosityAmbitionDriveAdaptability
Tools & Technologies
Amazon ConnectGenesysNICEFive9
Industry Keywords
Consulting BackgroundCustomer ExperienceNew ZealandService Delivery Quality

Tech Stack

Tools & technologies
AWS

About the role

Key responsibilities & impact
  • Own Amazon Connect implementations end to end, from scoping to go-live
  • Act as the trusted lead for senior client stakeholders
  • Work with squad leaders, engineers and delivery analysts to deliver projects on time and to a high standard
  • Manage multiple projects and clients while tracking scope, risk and timelines
  • Help shape the NZ squad as it grows
  • Build strong relationships with AWS in New Zealand
  • Join the Melbourne squad initially to learn Contacx’s delivery approach
  • Help establish the New Zealand squad and maintain exceptional service delivery quality

Requirements

What you’ll need
  • Hands-on experience delivering CCaaS implementations such as Amazon Connect, Genesys, NICE, Five9 or similar
  • Consulting background
  • Experience in a client-facing delivery role managing senior stakeholders
  • Curiosity about generative and agentic AI and its potential to transform customer experience
  • Experience owning projects from kick-off to go-live and beyond, including scope, timelines and client outcomes
  • Ambition and drive to grow and help build something new
  • Comfort in a flat, fast-moving environment
  • Based in New Zealand, ideally in or near Auckland, or able to travel there regularly

Benefits

Comp & perks
  • Funded AWS certifications
  • Hands-on development in a flat, flexible structure
  • Remote working
  • Opportunity to help build a new market for a fast-growing AWS partner
  • Full end-to-end delivery ownership and direct access to senior client decision-makers