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Customer Service and Order Processing for Print Media
Bugaga Werbeagentur e.K.. Answer customer questions and requests, providing expert advice on feasibility .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and order processing, ensuring timely delivery and outstanding customer experiences. Proficient in providing tailored solutions and quotations based on customer specifications in the promotional products and printing industry.
Highest-signal resume keywords
Customer Relationship ManagementOrder ProcessingQuotation PreparationPromotional Products ExperienceGraphic Design Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementQuotation CalculationCustomer Inquiry HandlingPrint Feasibility CoordinationProduct Advising
Soft Skills
Quick LearnerProactive SupportCommunication SkillsProblem-Solving
Certifications & Qualifications
Commercial Training
Industry Keywords
Promotional ProductsPrintingGraphic DesignCustomer Experience
About the role
Key responsibilities & impact- Answer customer questions and requests, providing expert advice on feasibility
- Work with customers to develop the best solutions to their challenges
- Take responsibility for orders from initial inquiry through on-time delivery
- Proactively support customers and ensure an outstanding customer experience
- Handle customer inquiries independently by phone, chat, and email
- Calculate and prepare quotations based on customer specifications
- Coordinate print feasibility with customers
- Advise customers on products, options, and alternatives
- Provide support with inquiries and orders
- Record, plan, and process orders quickly and reliably
- Actively develop and strengthen existing customer relationships
Requirements
What you’ll need- Completed commercial training or equivalent qualification
- Quick learner with a willingness to learn
- Experience with promotional products, printing, and graphic design is an advantage
- Several years of professional experience