Implementation Project Manager

Builder Prime

. Drive strategic initiatives to streamline implementation processes and reduce time-to-value .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer onboarding and implementation processes, with a focus on optimizing efficiency and enhancing customer satisfaction. Proficient in technical configuration and project management, ensuring successful delivery of complex implementations.

Highest-signal resume keywords

Customer Onboarding ExperienceImplementation ManagementTechnical Configuration SkillsProject Management AbilitiesAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ProcessesData AnalysisTechnical ConfigurationWorkflow DocumentationSaaS PlatformsCustomer TrainingProcess ImprovementStakeholder ManagementComplex IntegrationsVirtual Training

Soft Skills

Exceptional CommunicationAdaptabilityProblem-SolvingCollaborationCustomer Relationship Management

Tools & Technologies

Business Management CRM SoftwareImplementation Methodology

Industry Keywords

SaaSConstruction TechnologyHome Improvement Industry

About the role

Key responsibilities & impact

Drive strategic initiatives to streamline implementation processes and reduce time-to-value
Manage implementations with multiple stakeholders and complex technical requirements
Lead kickoff calls to understand customer goals, timeline expectations, and success metrics
Configure the platform with custom templates, workflows, and settings for customer needs
Deliver system training to prepare customers for post-implementation self-sufficiency
Track implementation milestones and manage customer expectations throughout setup
Identify and solve technical challenges during implementation
Coordinate with Account Managers for a smooth post-implementation handoff
Document customer workflows and configurations for future reference and support
Continuously optimize implementation processes to improve efficiency and customer satisfaction
Analyze implementation data to identify bottlenecks and recommend process improvements
Participate in cross-functional projects improving the customer onboarding experience
Collaborate with the Manager of Implementation, Account Managers, Support, and Sales
Serve as the escalation point for challenging technical configurations
Lead implementations and drive strategic improvements to the implementation methodology

Requirements

What you’ll need

3+ years of experience in customer onboarding, implementation, or training roles, preferably in SaaS or construction technology
Ability to translate technical product capabilities into business value for diverse customer workflows
Proven track record of reducing implementation timelines and improving customer satisfaction scores
Experience with implementations involving multiple stakeholders and complex integrations
Strong analytical skills and ability to use data to drive process improvements
Experience conducting engaging virtual training sessions
Strong technical configuration skills and ability to learn and master new software platforms quickly
Excellent project management abilities with a track record of meeting implementation deadlines
Exceptional communication skills and ability to adapt messaging to different learning styles
Knowledge or experience in SaaS and the home improvement industry is nice to have
Strong understanding of business management CRM software and its application in improving business processes is nice to have
Must be authorized to work in the United States without visa sponsorship
Must presently reside in the United States

Benefits

Comp & perks

95% of medical, dental, and vision premiums for employees; 50% for dependents
401k with up to 4% company match, immediately vested
20 PTO days
48 hours sick time
9 paid holidays
Paid volunteer day
Annual all-expenses-paid international company retreat
Company-paid $50,000 life insurance, AD&D, and short-term disability
Optional accident, hospital, critical illness, and additional life insurance
$300 annual professional development stipend
Five-year sabbatical: 2 extra weeks PTO and $1,000 travel bonus
10 weeks paid parental leave for birthing parents
4 weeks paid parental leave for non-birthing parents
Company-provided laptop and necessary equipment
Remote work arrangement