IT Operations Support Analyst

Building Service 32BJ Benefit Funds

. Schedule and monitor system batches daily, including weekends .

Posted 10/10/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $82,500 - $92,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in batch scheduling, user security administration, and application support, with a strong focus on problem-solving and effective communication. Proven ability to maintain documentation and foster positive relationships with stakeholders.

Highest-signal resume keywords

Batch SchedulingUser Security AdministrationApplication SupportProblem SolvingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Batch SchedulingUser Security AdministrationApplication TestingDocumentationData Analysis

Soft Skills

Attention to DetailOrganizational SkillsTeam CollaborationAdaptabilityEffective Communication

Industry Keywords

Production EnvironmentNon-Production EnvironmentStakeholder EngagementSecurity RolesTest Cases

About the role

Key responsibilities & impact

Schedule and monitor system batches daily, including weekends
Follow established timeframes, proactively engage stakeholders to determine and publish the monthly batch calendar, and adjust schedules due to ad hoc requests in Production and Non-Production environments
Update system factor tables
Update security access
Support operations of the applications
Trigger and monitor file transmissions
Ensure timely reporting of production processing problems related to supported applications
Analyze and document instances of application failures
Support applications on-site and remotely as needed, including on weekends and off hours
Maintain support documentation and procedure manuals
Test applications and document test cases, test results, and defect descriptions
Establish, develop, and maintain positive effective working relationships with internal stakeholders and vendors
Perform other tasks as assigned by management/supervisory staff
Report to the Manager, Business Analysts

Requirements

What you’ll need

At least 2 years of work experience with batch scheduling and calendar planning
Strong attention to detail; a high degree of accuracy is required
Experience with user security administration, setting up and terminating users, creating and applying security roles, custom security access, and familiarity with security concepts
Problem solving skills
Effective written and oral communication skills
Very good organizational skills
Ability to learn and adapt to change
Ability to work in a team oriented environment
Bachelor’s degree or higher from accredited college in Computer Science, Business or a related field preferred
Equivalent experience will be considered
Speak, read, write and understand English
Regular weekend work, including Saturdays, Sundays, and holidays based on operational needs and established scheduling requirements