Building Service 32BJ Benefit Funds

Representative

• Answer phones professionally and field member requests, including during high-volume course registration periods
• Provide customer service and education to participants regarding Shortman Fund benefits and eligibility issues through face-to-face and phone interactions
• Collect and analyze data and information to resolve participant problems in real time
• Process eligibility and presumptive eligibility requests using relevant systems
• Manage an inventory of participant inquiries, complaints, eligibility questions, and course/seminar requests
• Communicate effectively with members
• Enter assigned instructor grades into the LMS database
• Review instructor LMS tasks for completion and accuracy and resolve errors within one week
• Maintain LMS and NYS DOL records for the Window Cleaning Apprenticeship program
• Maintain departmental standards on CISCO regarding login, ready state, and scorecard quality monitoring
• Perform other functions assigned by management
• Work under the supervision of the Office Manager and Evening/Weekend Manager
• Travel locally to other training sites as required

Services Representative