Services Representative

Building Service 32BJ Benefit Funds

. Answer phones professionally and field member requests, including during high-volume course registration periods .

Posted 9/17/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $54,346 - $56,372 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively communicate in both Spanish and English. Proficient in data analysis, problem-solving, and managing participant inquiries while maintaining accurate records in LMS and other systems.

Highest-signal resume keywords

Bilingual Communication SkillsCustomer Service ExperienceData AnalysisLMS ManagementCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisEligibility ProcessingTyping 40+ Words Per MinuteMicrosoft ExcelMicrosoft WordWindows ApplicationsLMSV3Online Training Fund SystemsCourse Prerequisites Knowledge

Soft Skills

Strong Analytical SkillsProblem SolvingDecision MakingExcellent Organizational SkillsMultitasking AbilityInterpersonal SkillsListening SkillsFlexibility

Tools & Technologies

LMS DatabaseCISCOScorecard Quality Monitoring

Industry Keywords

Shortman Fund BenefitsEligibility IssuesParticipant InquiriesCourse/Seminar RequestsWindow Cleaning Apprenticeship Program

About the role

Key responsibilities & impact

Answer phones professionally and field member requests, including during high-volume course registration periods
Provide customer service and education to participants regarding Shortman Fund benefits and eligibility issues through face-to-face and phone interactions
Collect and analyze data and information to resolve participant problems in real time
Process eligibility and presumptive eligibility requests using relevant systems
Manage an inventory of participant inquiries, complaints, eligibility questions, and course/seminar requests
Communicate effectively with members
Enter assigned instructor grades into the LMS database
Review instructor LMS tasks for completion and accuracy and resolve errors within one week
Maintain LMS and NYS DOL records for the Window Cleaning Apprenticeship program
Maintain departmental standards on CISCO regarding login, ready state, and scorecard quality monitoring
Perform other functions assigned by management
Work under the supervision of the Office Manager and Evening/Weekend Manager
Travel locally to other training sites as required

Requirements

What you’ll need

High School diploma, GED or equivalent experience
Fluently read, write and speak Spanish and English
Experience working directly with customers
Call Center experience and Customer Service background is a plus
Ability to manipulate and use multiple software programs and macros simultaneously, including Excel, Microsoft Word, and Windows applications
Typing 40+ words per minute
Strong analytical, problem solving and decision-making skills
Ability to learn eligibility and presumptive eligibility processes, LMS, V3, and online training fund systems
Knowledge of course prerequisites and required certifications in the Shortman catalog
Ability to prioritize work and meet deadlines
Excellent organizational and prioritizing skills
Strong ability to multitask using oral, visual and tactile senses simultaneously
Flexibility with work schedule
Ability to travel locally to other training sites as required
Strong oral and written interpersonal skills
Demonstrated customer service orientation
Ability to effectively operate in a fast-paced work environment
Excellent listening skills
Detail oriented with excellent organization and communication skills
No certificates, licenses, or registrations required

Benefits

Comp & perks

Friday remote work option is offered for eligible roles, although this role requires on-site presence on Fridays
Additional annual compensation of $2,000 for Spanish fluency