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Buildots

Construction Customer Success Manager – 50% Onsite Required

Buildots

. Ensure customer success and satisfaction on a major construction project in El Paso while supporting additional projects remotely .

Posted 10/7/2026full-timeEl Paso • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing large-scale commercial construction projects while ensuring customer success and satisfaction. Proficient in utilizing the Buildots construction intelligence platform to drive adoption, implement capabilities, and provide strategic advisory services.

Highest-signal resume keywords
7+ Years Construction ExperienceProject ManagementBuildots Platform ImplementationCustomer Training and SupportData Analysis and Insights

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Construction Project ManagementLarge-Scale Commercial ProjectsData AnalysisProcess ImprovementDigital Twin Management
Soft Skills
Strong People SkillsEffective CommunicationProblem SolvingSelf-StarterAdaptability
Tools & Technologies
Buildots Construction Intelligence Platform
Industry Keywords
Customer SuccessOnsite EngagementStakeholder ManagementCustomer VoiceConstruction Industry

About the role

Key responsibilities & impact
  • Ensure customer success and satisfaction on a major construction project in El Paso while supporting additional projects remotely
  • Drive customer and project-team adoption of the Buildots construction intelligence platform
  • Ensure customers maximize value from the Buildots platform
  • Implement Buildots capabilities on construction projects
  • Onboard all team members across projects in the portfolio
  • Embed Buildots data into day-to-day project practices
  • Act as the customer voice for product managers and account teams
  • Provide user stories and customer wins to support expansion within key accounts
  • Collaborate with technical teams to ensure project data is correct
  • Maintain the project’s digital twin with the Solution Manager
  • Act as the primary customer contact and address customer needs
  • Monitor project progress and provide updates and actionable insights to stakeholders
  • Identify process improvements and implement best practices
  • Facilitate communication between customers and internal teams to resolve issues
  • Provide customer training and ongoing platform support
  • Provide strategic advisory services to maximize adoption, implementation, and ROI across construction projects
  • Lead relationships with project champions and represent the customer within internal delivery pods
  • Onboard new users and train onsite users
  • Analyze system and project data and provide feedback to the product team
  • Help shape client delivery and create or update Customer Success playbooks

Requirements

What you’ll need
  • Candidates must reside within a reasonable driving distance of El Paso, Texas
  • 7+ years of construction experience as a Project Manager, Superintendent, or Project Engineer
  • Experience working on large-scale commercial or mission-critical construction projects
  • Self-starter who spots a problem, owns it, and solves it without waiting to be told
  • Comfortable working onsite in a hard hat and presenting to senior client stakeholders over video
  • Fast learner who picks up new tools quickly and communicates complex ideas clearly
  • Strong people skills across roles and cultures
  • Genuine excitement about technology’s potential for the construction industry
  • Comfortable balancing onsite customer engagement with remote work and occasional travel
  • Ability to turn data and feedback into actionable insights
  • Comfortable with onsite and travel requirements

Benefits

Comp & perks
  • Health, dental & vision insurance
  • 401(k) retirement plan with 4% employer match
  • Paid time off (vacation and sick leave)
  • Stock-option grants
  • Employee Assistance Program (EAP)
  • Commuter benefits (for eligible employees)
  • Pet insurance
  • Voluntary life insurance
  • Voluntary short-term & long-term disability coverage