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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in post-sales enablement strategies, onboarding program design, and the creation of training materials. Proven ability to leverage data-driven insights to enhance customer success initiatives and facilitate cross-functional collaboration.
Highest-signal resume keywords
GTM/Post-Sales EnablementCustomer Success EnablementInstructional DesignVoice of the Customer Feedback LoopsLMS Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding Program DesignTraining Module CreationPerformance Metrics TrackingContent CreationProcess Improvement
Soft Skills
Excellent Communication SkillsEngaging Presentation SkillsInfluencing Skills
Tools & Technologies
AI ToolsLLM AssistantsLMSCMSKnowledge Bases
Industry Keywords
Customer SuccessCross-Functional ProjectsData-Driven ApproachConstruction Industry Experience
About the role
Key responsibilities & impact- Build and execute a post-sales enablement strategy aligned with the Customer Success organization’s roadmap and growth targets.
- Design and run onboarding programs for new hires.
- Support ongoing development for existing Customer Success Managers, including skills and product/process updates.
- Create and maintain playbooks, Customer Success guides, training kits, demo flows, technical guides, and certifications for internal audiences.
- Own enablement-program effectiveness, track performance metrics, and iterate based on results.
- Bridge Product, Sales, Marketing, Customer Success, and Delivery teams.
- Partner with Product teams on feature rollouts, supporting adoption and synthesizing feedback.
- Build and maintain structured Voice of the Customer feedback loops for Product, R&D, and leadership.
- Serve as an internal-facing individual contributor rather than a customer-facing role.
Requirements
What you’ll need- 5+ years of hands-on experience in GTM/post-sales enablement, Customer Success Enablement, L&D, Instructional Design, or a closely related role, ideally at a global tech company.
- Self-directed and comfortable acting as both strategic owner and hands-on contributor, with a proven record of independently running cross-functional projects.
- Ability to create systems, processes, and programs that scale quickly across the CS org.
- Excellent communication skills, including engaging presentation and clear writing and editing in English, with the ability to influence new hires through C-level executives.
- Ability to write learning paths, training modules, instructional text, audio, and video, and run programs end to end: design, execution, measurement, and iteration.
- Proven ability to build VoC feedback loops that turn customer needs into product or process improvements.
- Hands-on experience using AI tools, including LLM assistants and AI-powered content, video, and audio tools, to accelerate content creation, personalize learning, and analyze enablement data.
- Hands-on experience with LMS tools and the modern sales tech stack, including LMS, CMS, and knowledge bases.
- Data-driven approach, strong attention to detail, and ability to manage priorities.
- Experience in the construction industry or similar complex industrial sectors preferred, not required.
- Located in the CST or EST time zone preferred, not required.
Benefits
Comp & perks- Health, dental & vision insurance
- 401(k) retirement plan with 4% employer match
- Paid time off (vacation and sick leave)
- Stock-option grants
- Hybrid working arrangement
- Employee Assistance Program (EAP)
- Commuter benefits
- Pet insurance
- Voluntary life insurance
- Voluntary short-term & long-term disability coverage