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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer adoption and implementation of Buildots within construction projects, leveraging strong stakeholder management and communication skills to drive technology adoption and project success.
Highest-signal resume keywords
Construction Project ManagementClient-Facing ExperienceStakeholder ManagementChange ManagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData AnalysisTechnology AdoptionOnboardingTraining
Soft Skills
Excellent Communication SkillsProactive Problem SolvingAttention to DetailNetworking SkillsAdaptability
Tools & Technologies
Buildots
Industry Keywords
Construction IndustryB2BDigital TwinCustomer SuccessChange Management
About the role
Key responsibilities & impact- Provide strategic advisory services to maximize customer adoption, implementation, and ROI from Buildots across multiple construction projects
- Lead relationships with key customer champions and represent the customer voice among internal delivery pods
- Set up and onboard all new projects within the portfolio
- Onboard new users and drive seamless technology adoption
- Train on-site users to use the system effectively
- Analyze project data and system usage to provide feedback to the product team and influence the product roadmap and features
- Work with the Customer Success team to shape and refine client delivery
- Create and update Customer Success delivery playbooks
- Collaborate with technical teams to ensure project data is correct as construction projects evolve
- Ensure each project's digital twin within Buildots remains current
- Support successful expansion within key customer accounts by sharing user stories and wins with account teams
Requirements
What you’ll need- At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
- Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
- Comfortable with change management and able to learn from successes and failures to find better strategies and solutions
- Ability to effectively escalate to management when needed
- Proven stakeholder management and networking skills, with experience working with senior positions alongside junior team members within the customer base
- Ability to thrive in a fast-paced startup working environment while handling multiple priorities and maintaining high attention to detail
- Pro-active and independent achiever; self-learner able to handle a task from idea to production
- Ability to take full ownership of customers and find creative solutions for users and market
- Excellent written and verbal communication skills
- Ability to explain complex concepts in simple terms to clients, adapt to different cultural communication styles, and present in group settings
- Willingness to travel
- Candidates must be located in Toronto area
Benefits
Comp & perks- Remote/hybrid work arrangement
- Willingness to travel associated with the role