Customer Success Manager – Construction

Buildots

. Act as the primary point of contact for customers in Texas, ensuring their needs are met .

Posted 10/9/2026full-timeEl Paso • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in construction project management and customer success, with a strong focus on communication, problem-solving, and process improvement to enhance client relationships and technology adoption.

Highest-signal resume keywords

Construction Project ManagementCustomer Success ManagementProblem-Solving SkillsExcellent Communication SkillsProject Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementConstruction TechnologyProcess ImprovementData AnalysisTraining and Support

Soft Skills

Interpersonal SkillsCollaborationAdaptability

Industry Keywords

AEC ConsultingROI MaximizationOnboardingTechnology AdoptionStakeholder Communication

About the role

Key responsibilities & impact

Act as the primary point of contact for customers in Texas, ensuring their needs are met
Collaborate with project teams to ensure timely and successful delivery of solutions
Monitor project progress and provide regular updates to stakeholders
Identify opportunities for process improvements and implement best practices
Facilitate communication between customers and internal teams to resolve issues
Provide training and support to customers for optimal product use
Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
Lead relationships with project champions and represent the customer voice among internal delivery pods
Handle onboarding of new users and drive technology adoption, including training onsite users
Gain insights from project data and system use and provide feedback to the product team to influence the product roadmap and features
Shape and refine client delivery using expert knowledge
Create and update Customer Success playbooks

Requirements

What you’ll need

7+ years of construction experience in roles such as Project Manager, Superintendent, or Project Engineer; OR relevant experience in construction technology, Customer Success Management, AEC consulting, or a related field
Proven ability to manage multiple projects simultaneously
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Bachelor's degree in Business, Engineering, or a related field
Experience in the construction or technology industry (Preferred)
Willingness to travel is required
Approximately 80% travel to construction project sites
Comfortable with frequent travel and working onsite with project teams

Benefits

Comp & perks

Health, dental & vision insurance
401(k) retirement plan with 4% employer match
Paid time off (vacation and sick leave)
Stock-option grants
Employee Assistance Program (EAP)
Commuter benefits (for eligible employees)
Pet insurance
Voluntary life insurance
Voluntary short-term & long-term disability coverage