Customer Success Manager – Construction

Buildots

. Act as a primary point of contact for customers .

Posted 10/9/2026full-timeEl Paso • Texas • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in construction project management and customer success, with a strong ability to analyze data and provide actionable insights to enhance project outcomes. Proficient in facilitating communication between stakeholders and driving the adoption of construction technology solutions.

Highest-signal resume keywords

Construction Project ManagementCustomer Success ManagementData AnalysisStakeholder CommunicationOnsite Customer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementConstruction TechnologyData AnalysisProcess ImprovementTraining and Onboarding

Soft Skills

Strong People SkillsProblem SolvingEffective CommunicationSelf-StarterFast Learner

Tools & Technologies

Buildots

Industry Keywords

ConstructionAEC ConsultingCommercial ConstructionMission-Critical ProjectsCustomer Engagement

About the role

Key responsibilities & impact

Act as a primary point of contact for customers
Collaborate with project teams to implement and drive adoption of Buildots
Monitor project progress and provide updates and actionable insights to stakeholders
Identify process improvements and implement best practices
Facilitate communication between customers and internal teams to resolve issues
Provide customer training and ongoing support
Provide strategic advisory services to maximize adoption, implementation, and ROI across construction projects
Lead relationships with project champions and represent the customer voice internally
Onboard new users and train onsite users
Analyze project data and system usage, and provide feedback to the product team
Shape and refine customer success delivery, including creating and updating team playbooks
Support a major construction project in El Paso and additional projects remotely

Requirements

What you’ll need

7+ years of construction experience as a Project Manager, Superintendent, or Project Engineer, or relevant experience in construction technology, Customer Success Management, AEC consulting, or a related field
Experience with large-scale commercial or mission-critical construction projects
Willingness to travel
Self-starter who spots, owns, and solves problems independently
Comfortable working on a job site and presenting to senior client stakeholders over video
Fast learner who picks up new tools quickly and communicates complex ideas clearly
Strong people skills
Genuine interest in construction technology
Comfortable balancing onsite customer engagement with remote work and occasional travel
Ability to turn data and feedback into actionable insights
Candidates must reside within a reasonable driving distance of El Paso, Texas
Comfortable with onsite and travel requirements

Benefits

Comp & perks

Health, dental & vision insurance
401(k) retirement plan with 4% employer match
Paid time off (vacation and sick leave)
Stock-option grants
Employee Assistance Program (EAP)
Commuter benefits (for eligible employees)
Pet insurance
Voluntary life insurance
Voluntary short-term & long-term disability coverage