Implementation Consultant II

Built

. Lead complex implementations for enterprise lending clients, managing project scope, risk, and timelines .

Posted 9/18/2026full-timeNashville • Tennessee • United StatesJuniorMid-Level💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex SaaS implementations for enterprise lending clients, with a strong focus on project management, client communication, and process improvement. Proficient in leveraging project management tools and methodologies to deliver measurable client outcomes in financial services.

Highest-signal resume keywords

SaaS ImplementationProject ManagementClient CommunicationProcess ImprovementLending Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Software ImplementationAgile MethodologyWaterfall MethodologyRisk IdentificationImplementation RoadmapsCompliance TrackingLoan AdministrationDraw Management

Soft Skills

Relationship ManagementCollaborationGuidance

Tools & Technologies

Project Management ToolsCRM SystemsAnalytics PlatformsAI Tools

Industry Keywords

Financial ServicesFintechB2B SoftwareCommunity BankCredit Union

About the role

Key responsibilities & impact

Lead complex implementations for enterprise lending clients, managing project scope, risk, and timelines
Conduct discovery and planning sessions with senior client stakeholders
Translate business goals and lending workflows into implementation roadmaps
Manage escalations and resolve high-impact client issues
Identify process improvements and standardization opportunities
Document repeatable solutions and share them with the broader team
Collaborate with Sales, Product, and Engineering on cross-functional initiatives
Track and communicate implementation metrics, insights, and lessons learned
Support junior implementation managers through guidance and work review
Leverage AI tools for project planning, client communication, and risk identification
Deliver successful go-lives, client adoption outcomes, process improvements, and implementation playbooks

Requirements

What you’ll need

2–4 years of experience in SaaS implementation, professional services, or enterprise project delivery — ideally in financial services, fintech, or a complex B2B software environment
Proven ability to deliver complex, concurrent client implementations on time and to a high standard, with examples of measurable client outcomes
Strong client communication and relationship management skills
Track record of identifying process improvements that made implementations faster, more consistent, or more successful
Solid understanding of construction finance and lending workflows — draw management, lien waivers, compliance tracking, loan administration
Experience with enterprise software implementation methodologies (Agile, Waterfall, or hybrid approaches)
Comfort with project management tools, CRM systems, and analytics platforms; ability to learn new tools quickly
Preferred: Experience working in or closely with a community bank or credit union
Preferred: Familiarity with lending operations, construction lending, draw management, or loan administration
Preferred: Experience supporting software implementations, client onboarding, customer success, professional services, or complex cross-functional projects

Benefits

Comp & perks

Equity in the form of stock options
Market-current medical, dental and vision coverage
Unlimited PTO policy / uncapped vacation [US ONLY]
Other benefits
Competitive benefits
Learning Grant program to support ongoing professional development
401k with match and expedited vesting [US ONLY]
Company gatherings, such as Connect Week
Reasonable accommodations for qualified individuals with disabilities