Customer Service Officer

Bulla Dairy Foods

. Provide prompt, accurate and effective responses to queries about stock availability, product information, customer enquiries, service issues, and customer and consumer feedback .

Posted 9/18/2026contractDerrimut • AustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and attention to detail. Proficient in managing customer inquiries and orders while utilizing technology and systems for efficient operations.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsAttention to DetailProblem-Solving SkillsExperience with ERP/Order-Processing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData AccuracyInventory ManagementFMCG KnowledgeAI Tools Proficiency

Soft Skills

ResilienceTime ManagementTeam CollaborationSolutions-Focused Approach

Tools & Technologies

Microsoft OfficeSAPERP Systems

Industry Keywords

Customer EnquiriesService IssuesConsumer FeedbackFast-Paced Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide prompt, accurate and effective responses to queries about stock availability, product information, customer enquiries, service issues, and customer and consumer feedback
Receive, validate and process customer orders accurately and efficiently
Respond to customer and consumer enquiries and feedback via phone and email
Maintain accurate records and follow matters through to resolution
Investigate consumer claims and maintain open claims in relevant systems
Support 3PL inventory management
Collaborate with internal teams to resolve product, delivery and service issues
Provide high-level customer service support and strive for continuous improvement
Report to the Customer Service Manager

Requirements

What you’ll need

1-2 years of customer service experience, preferably within FMCG or another fast-paced environment
Strong written and verbal communication skills
Resilience and confidence to independently navigate challenging customer conversations, with a calm and solutions-focused approach
Strong attention to detail and a high level of data accuracy
Good time management skills and the ability to prioritise competing demands
A team-focused approach and commitment to supporting colleagues and delivering positive customer outcomes
Confidence using technology and learning new systems including AI tools
Experience with Microsoft Office or ERP/order-processing systems such as SAP will be beneficial
Strong problem-solving skills
Ability to work autonomously and as part of a team
Flexibility to work an 8:00am-5:00pm rotating roster
Availability to work on selected Victorian public holidays

Benefits

Comp & perks

Hybrid Work Model - Flexibility to work from home and the office
Parental Leave - Inclusive options for all caregiver types, with flexible return-to-work support
Learning & Development - Career pathways, mentoring, training, and graduate programs
Wellbeing Support - Flu shots and 24/7 mental health services
Fun Culture - Team BBQs, celebrations, and festive events
Diverse & Inclusive Environment - A safe, supportive workplace for all
Competitive Pay & Perks - Annual reviews, bonuses, and salary packaging
Novated Leasing - Exclusive discounts on corporate fleet vehicles
Corporate Uniform Allowance - Stylish uniform allowance and staff discounts from an iconic Australian brand
Office Perks - Free fruit, coffee, and Bulla treats at work
Volunteer Leave - One paid day each year to give back
Transparent Communication - Stay engaged with regular updates and events
Convenient Locations - Multiple sites across Victoria with free parking