Bulla Dairy Foods

Customer Support

• Provide prompt, accurate and effective responses to queries about stock availability, product information, customer enquiries, service issues, and customer and consumer feedback
• Receive, validate and process customer orders accurately and efficiently
• Respond to customer and consumer enquiries and feedback via phone and email
• Maintain accurate records and follow matters through to resolution
• Investigate consumer claims and maintain open claims in relevant systems
• Support 3PL inventory management
• Collaborate with internal teams to resolve product, delivery and service issues
• Provide high-level customer service support and strive for continuous improvement
• Report to the Customer Service Manager

Customer Service Officer