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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing first-line technical support for Microsoft environments, including Windows and Microsoft 365, while effectively managing customer inquiries and support tickets. Strong communication and customer service skills are essential for success in a fast-paced technical support role.
Highest-signal resume keywords
Technical Support for LAN, Desktop, and Server DevicesMicrosoft Windows and Microsoft 365 ProficiencyService Desk Software Ticket ManagementCustomer Service OrientationFamiliarity with ITIL Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportMicrosoft WindowsMicrosoft 365Service Desk SoftwareLAN SupportDesktop SupportServer SupportTicket ManagementITIL FamiliarityTroubleshooting
Soft Skills
Excellent CommunicationInterpersonal SkillsStrong Customer Service OrientationExceptional Telephone MannersAbility to Work Independently
Certifications & Qualifications
College Certificate in Information TechnologyRelevant Industry Certification
Industry Keywords
Technical SupportCustomer ServiceITIL ProcessesEnterprise Microsoft EnvironmentsShift Work Availability
About the role
Key responsibilities & impact- Answer incoming calls for technical/customer service support
- Respond to incoming emails concerning technical issues
- Deliver prompt and efficient first-line technical/customer support and related business functions
- Provide technical support for LAN, desktop, and server devices
- Maintain enterprise Microsoft environments
- Create and manage tickets using service desk software
- Prioritize support workload and escalate complex issues to specialized technical teams
Requirements
What you’ll need- 2-3 years experience in a similar role
- A college certificate or diploma in information technology and/or relevant experience and industry certification
- Passion for IT and desire to learn more about it
- Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs
- Excellent communication and interpersonal skills
- Exceptional telephone manners
- Strong customer service orientation
- Ability to work independently with minimal supervision while handling multiple tasks and changing priorities
- Familiarity with ITIL processes is an asset
- Availability for potential shift work with reasonable notice
- Ability to work 8AM-5PM AST within a 7x24 operation
Benefits
Comp & perks- Professional certification reimbursement for relevant career development
- Community involvement and volunteer opportunities
- Dedicated paid volunteer time
- Goodlife Fitness corporate rate – 25% off memberships
- Recognition and rewards, including service award bonus