Bulletproof

Support Engineer

• Answer incoming calls for technical/customer service support
• Respond to incoming e-mails concerning technical issues
• Deliver prompt and efficient first-line technical/customer support and related business functions
• Provide technical support for LAN, desktop, and server devices
• Maintain enterprise Microsoft environments
• Create and manage tickets using service desk software
• Serve as the first point of contact for clients across phone, email, messaging, and support portals
• Handle multiple support tickets daily and prioritize workload
• Escalate complex issues to specialized technical teams when required

Technical Analyst

• Answer incoming calls for technical/customer service support
• Respond to incoming emails concerning technical issues
• Deliver prompt and efficient first-line technical/customer support and related business functions
• Provide technical support for LAN, desktop, and server devices
• Maintain enterprise Microsoft environments
• Create and manage tickets using service desk software
• Prioritize support workload and escalate complex issues to specialized technical teams

• Answer incoming calls for technical/customer service support
• Respond to incoming emails concerning technical issues
• Deliver prompt and efficient first-line technical/customer support and related business functions
• Provide technical support for LAN, desktop, and server devices
• Maintain enterprise Microsoft environments
• Create and manage tickets using service desk software
• Serve as the first point of contact for clients through phone, email, messaging, and support portals
• Handle multiple support tickets daily and prioritize workload effectively
• Escalate complex issues to specialized technical teams when required
• Work collaboratively within the Managed Services team

Client Partner

• Organising and attending client meetings; creating and leading presentations
• Acting as the key agency lead across multiple levels and brands
• Building trusted and collaborative client partnerships
• Overseeing agendas, contact reports, status reports, timelines and other client-facing documentation
• Presenting and discussing briefs, feedback, proposals and financials with client teams
• Identifying opportunities to proactively unlock new client conversations
• Managing design project delivery and workflow to meet client timelines and budgets
• Leading day-to-day project deliverables from initial briefing through the artwork process
• Escalating issues when necessary
• Developing and managing project timelines and detailed proposals
• Managing weekly billings, forecasting and client purchase orders
• Contributing strategically to briefs, audits, presentations and pitches

Technical Analyst

Technical Analyst

Technical Analyst

Senior Client Manager