Junior CRM Retention

Bullfinch

. Build and schedule retention journeys .

Posted 10/13/2026full-timeRemote • Montana • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CRM operations and marketing automation, with a focus on building retention journeys and enhancing customer engagement. Proficient in collaborating across teams to improve operational efficiency and customer experiences.

Highest-signal resume keywords

CRM OperationsMarketing Automation WorkflowsBloomreachBuilderProcess Enhancements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retention JourneysCRM WorkflowsCampaign ExecutionOperational Efficiency

Soft Skills

Effective CommunicationDetail-OrientedSelf-StarterProactive Approach

Tools & Technologies

BloomreachBuilder

Industry Keywords

Customer EngagementPlayer EngagementCollaborationTroubleshooting

About the role

Key responsibilities & impact

Build and schedule retention journeys
Work with marketing automation workflows using platforms such as Bloomreach and Builder
Collaborate with Content, Design, Loyalty, and Customer Support teams
Assist in troubleshooting CRM workflows
Identify process enhancements to improve operational efficiency
Work with the Customer Service team to improve the experience for customers requesting additional rewards
Help execute campaigns that keep players engaged and active
Develop CRM operations expertise through structured training and hands-on experience

Requirements

What you’ll need

Comfort with new software and ability to quickly learn new platforms
Detail-oriented, accurate, and consistent work style
Effective communication skills
Ability to work independently while collaborating across departments
Self-starter attitude and proactive approach to identifying improvements
Willingness to transition into CRM operations and player engagement
Educational path is not a barrier to joining

Benefits

Comp & perks

Structured training and hands-on experience
Real ownership over CRM operations
High visibility with senior leadership
Opportunity to build the retention function from the ground up
Opportunity to design best practices shaping company growth