Delivery Manager

Bupa

. Lead the delivery of retention initiatives and roadmap activities .

Posted 11/6/2026full-timeStaines • United KingdomMid-LevelSenior💰 £69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex business and technology change initiatives, with a strong focus on stakeholder management, delivery planning, and governance. Proven ability to drive customer-retention strategies while balancing operational and commercial priorities.

Highest-signal resume keywords

Delivery PlanningStakeholder ManagementAgile MethodologiesBusiness Case DevelopmentRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Business Change InitiativesDelivery PlansBudgetsMilestonesGovernanceBenefits RealisationProblem-SolvingAgile DeliveryWaterfall MethodologyThird-Party Supplier Management

Soft Skills

Influencing SkillsCross-Functional Team LeadershipCommunication SkillsContinuous Improvement MindsetCustomer Focus

Certifications & Qualifications

MSPPRINCE2Agile Methodologies

Industry Keywords

FCA RegulationCQC RegulationHealthcareInsuranceCustomer-Retention

About the role

Key responsibilities & impact

Lead the delivery of retention initiatives and roadmap activities
Ensure agreed outcomes, timescales and business benefits are achieved
Build and manage delivery plans, roadmaps, budgets and milestones across complex, multi-workstream initiatives
Identify, manage and remove delivery risks, issues, dependencies and blockers
Work with Operations, Technology, Commercial, Risk and Compliance stakeholders
Prioritise activity based on customer value, business outcomes and strategic objectives
Ensure governance, reporting and change controls throughout the delivery lifecycle
Support robust business cases, benefits tracking and outcome measurement
Champion continuous improvement and ways of working that improve efficiency, customer outcomes and delivery performance
Work within Bupa’s Retention Squad to turn strategy into action and deliver customer-retention initiatives

Requirements

What you’ll need

Significant experience leading the delivery of complex business and technology change initiatives, programmes or portfolios
Strong experience managing delivery plans, budgets, milestones, dependencies, risks and governance
Proven ability to lead cross-functional teams and coordinate activity across multiple workstreams
Excellent stakeholder-management and influencing skills, including working with senior leaders and executive sponsors
Experience developing business cases, managing benefits realisation and ensuring delivery of commercial outcomes
Strong problem-solving skills, with the ability to diagnose delivery challenges and implement recovery plans
Experience working with Agile, Waterfall or hybrid delivery methodologies
Strong commercial awareness and the ability to balance customer, operational and business priorities
Experience working in a regulated environment, particularly FCA or CQC-regulated businesses (desirable)
Knowledge of healthcare, insurance or customer-retention environments (desirable)
Qualifications or experience in project, programme or Agile delivery methodologies such as MSP, PRINCE2, Agile or similar (desirable)
Experience managing third-party suppliers or vendors (desirable)
No sponsorship available for this position

Benefits

Comp & perks

25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
Annual performance-based bonus
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Flexible working
Family friendly benefits
Viva global wellbeing programme covering mental, physical, financial, social and environmental wellbeing