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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and the ability to produce management information and dashboards for senior stakeholders, while effectively translating complex data into clear insights and recommendations. Proven experience in customer retention, project delivery lifecycles, and stakeholder management is essential.
Highest-signal resume keywords
Data AnalysisManagement Information ProductionStakeholder ManagementOpportunity SizingChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisDashboard CreationBenefits AnalysisForecastingPerformance MeasurementReportingCustomer Retention AnalysisPortfolio ManagementProject ManagementEvidence-Based Recommendations
Soft Skills
Excellent Communication SkillsAttention to DetailCurious MindsetProactive ApproachStrong Relationship Building
Certifications & Qualifications
PRINCE2APM
Industry Keywords
Customer RetentionCustomer ExperienceMarketingCommercial FunctionsProject Lifecycle
About the role
Key responsibilities & impact- Analyse retention performance, customer behaviour and business outcomes to identify trends, risks and opportunities
- Produce dashboards, management information, reporting and insight for the Retention Squad and wider business
- Assess and size retention initiatives, evaluating opportunities, customer impacts and expected business benefits
- Create clear, evidence-based narratives explaining performance, progress, risks and opportunities to senior stakeholders
- Support governance, benefits tracking and assurance activities across the retention roadmap
- Bring together customer, operational, financial and delivery information to provide a complete view of retention performance
- Collaborate with Data & Analytics, Finance, Technology, Digital and Operations teams
- Support continuous improvement of reporting, governance and performance measurement processes
Requirements
What you’ll need- Experience in a business insight, analytics, portfolio, programme or project environment where data analysis has been a key part of the role
- Experience producing management information, dashboards and reporting for senior stakeholders
- Strong analytical skills, with experience using data from multiple sources to identify trends, insights and opportunities
- Experience undertaking opportunity sizing, benefits analysis, forecasting or supporting business cases
- Ability to translate complex data and analysis into clear, concise insight and recommendations
- Excellent written and verbal communication skills, with confidence presenting information to senior stakeholders
- Strong stakeholder-management skills and experience working across multiple business functions
- Good understanding of change, project, programme or product-delivery lifecycles
- Desirable: experience within customer retention, customer experience, marketing or commercial functions
- Desirable: knowledge of PRINCE2, APM or similar methodologies
- Desirable: analysis, data, change or portfolio-management qualifications
- Desirable: experience supporting multiple projects or programmes simultaneously
- Strong attention to detail and ability to maintain a clear view of the bigger picture
- Ability to prioritise effectively and deliver high-quality work to tight deadlines
- Confidence challenging assumptions and explaining evidence behind recommendations
- Curious and inquisitive mindset
- Strong commercial awareness and focus on measurable outcomes
- Collaborative, proactive approach and ability to build strong working relationships
- Ability to interpret complex or incomplete information and make balanced, evidence-based recommendations
- Sponsorship is unavailable for this position
Benefits
Comp & perks- Flexible working
- Family friendly benefits
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- Enhanced pension plan
- Life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
- Viva global wellbeing programme covering mental, physical, financial, social and environmental wellbeing