Product Owner

Bupa

. Lead the Retention Squad and own the strategy, roadmap and outcomes that help retain and grow Bupa’s customer base .

Posted 11/6/2026full-timeStaines • United KingdomMid-LevelSenior💰 £82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading retention strategies and multidisciplinary teams, with a strong focus on measurable business outcomes and stakeholder management. Possesses a customer-first mindset and the ability to leverage insights for strategic decision-making in complex environments.

Highest-signal resume keywords

Product OwnershipCommercial AcumenStakeholder ManagementCustomer Retention StrategyAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Led Decision MakingBusiness Case DevelopmentPerformance TrackingChange ManagementCustomer Lifecycle Management

Soft Skills

Influencing SkillsWritten CommunicationVerbal CommunicationStrategic ThinkingResilience

Certifications & Qualifications

Leadership QualificationsChange Management Qualifications

Industry Keywords

InsuranceFCA-Regulated Financial ServicesSubscription BusinessMembership BusinessCustomer Insights

About the role

Key responsibilities & impact

Lead the Retention Squad and own the strategy, roadmap and outcomes that help retain and grow Bupa’s customer base
Own and evolve the consumer retention strategy and roadmap
Lead the Retention Squad with clear direction, prioritisation and accountability for delivery and outcomes
Make data-led decisions on initiatives to prioritise, scale, pause or stop
Build and maintain a pipeline of retention opportunities with ownership, success measures and governance
Influence senior stakeholders across Product, Digital, Marketing, Operations, Data & Insight, Technology, Commercial and Risk teams
Use customer, commercial and behavioural insight to shape decisions and improve retention performance
Create narratives and reporting for senior leaders covering performance, priorities, risks and opportunities
Champion continuous improvement, evidence-led decision making and fair customer outcomes
Lead a multidisciplinary team focused on measurable customer, commercial and retention outcomes

Requirements

What you’ll need

Extensive experience as a Product Owner, proposition leader, commercial leader or similar role, with responsibility for strategy, prioritisation, and measurable business outcomes
Experience leading multidisciplinary teams and creating clarity, accountability and focus on outcomes
Strong commercial acumen, including experience building business cases, sizing opportunities, assessing benefits and tracking value delivery
Proven ability to use customer, performance and commercial insight to shape strategy and make prioritisation decisions
Strong stakeholder-management and influencing skills, including experience working with senior leaders and executive-level stakeholders
Experience leading cross-functional change programmes across multiple business areas
Excellent written and verbal communication skills, with the ability to turn complex information into clear recommendations and compelling narratives
Desirable: experience in customer retention, customer lifecycle management, subscription, membership, or insurance businesses
Desirable: experience working within a regulated environment, particularly FCA-regulated financial services
Desirable: product management, Agile, leadership or change-management qualifications
Strategic thinking and strong commercial judgement
Confidence making decisions and managing competing priorities in a complex environment
Outstanding stakeholder-management and influencing skills
A customer-first mindset with a commitment to delivering fair outcomes
Ability to challenge constructively, navigate ambiguity and drive progress
Strong leadership capabilities, with a focus on developing people and building high-performing teams
Resilience, adaptability, and a passion for continuous improvement
Unable to offer sponsorship for this position

Benefits

Comp & perks

25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
Annual performance-based bonus
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts
Flexible working
Family friendly benefits
Viva global wellbeing programme covering mental, physical, financial, social and environmental wellbeing