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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing remote teams of physiotherapists while driving operational performance and customer satisfaction. Proven ability to foster compliance, develop training plans, and utilize data insights for continuous improvement and capacity management.
Highest-signal resume keywords
Team ManagementCustomer Service ExcellenceOperational Performance ImprovementData InterpretationRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Capacity ManagementOperational EfficiencyQuality ImprovementResource UtilisationBusiness Performance Tracking
Soft Skills
Interpersonal SkillsCommunication SkillsPeople ManagementOrganisational SkillsTime Management
Tools & Technologies
Microsoft Office
Industry Keywords
Health IndustryCare IndustryWellbeing IndustryCustomer SatisfactionNet Promoter System
About the role
Key responsibilities & impact- Manage a team of remotely working physiotherapists supporting customers
- Support the Operations Manager to drive and improve operational performance across service lines
- Ensure high standards of customer service and satisfaction
- Drive quality improvements and people management while fostering continuous improvement
- Set objectives and ensure training and career development plans are in place
- Drive operational efficiencies through effective resource utilisation and scheduling
- Drive profitable growth and innovation while keeping customers at the centre
- Use Net Promoter System insights to improve customer experience
- Support collection and interpretation of management information and data
- Own capacity management and develop solutions to maximise capacity and increase service revenue
- Foster a culture of compliance and achieve 100% regulatory compliance or similar levels
- Manage recruitment, development, training, and team coaching
Requirements
What you’ll need- Excellent interpersonal skills and the ability to communicate with employees, colleagues, and customers
- Strong experience of leading teams and people management, including evidence of the ability to engage and motivate people
- Previous experience in a customer service environment and understanding of drivers of customer service excellence
- Experience of the health and care and / or wellbeing industry
- Good track record of driving business performance and delivering business results
- Strong organisation and time management skills
- IT proficiency including the use of Microsoft Office systems
- Ability to work one late shift per week and one weekend every ten weeks
Benefits
Comp & perks- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Enhanced pension and life insurance
- Discounted access to online gym sessions
- Bupa health insurance as a benefit in kind
- Access to our Digital GP platform on you mobile
- Emotional wellbeing support
- Access to family mental health line
- Financial wellbeing channels
- Flexible working
- Family friendly benefits
- Viva global wellbeing programme