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Burberry

Client Advisor

Burberry

. Deliver exceptional and personalised service to a diverse global clientele, creating memorable luxury experiences at every touchpoint .

Posted 10/2/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional client service within luxury retail, utilizing CRM tools to enhance client engagement and drive commercial performance. Strong relationship-building skills foster long-term client loyalty and personalized experiences.

Highest-signal resume keywords
Luxury Retail ExperienceCRM Tool ProficiencyRelationship-Building SkillsExcellent Communication SkillsClient-Centric Approach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Self-MotivatedOrganisedProactive
Tools & Technologies
CRM Tools
Industry Keywords
Luxury RetailPremium RetailHospitalityClient EngagementPersonalised Experiences

About the role

Key responsibilities & impact
  • Deliver exceptional and personalised service to a diverse global clientele, creating memorable luxury experiences at every touchpoint
  • Develop and grow a strong client portfolio through consistent CRM activity, outreach, follow-up and personalised communication
  • Enhance the flagship store experience by balancing high-volume customer engagement with tailored one-to-one client relationships
  • Proactively grow client book through appointments, virtual interactions, client events and strategic clienteling initiatives
  • Collaborate with the wider store team to achieve commercial goals while maintaining Burberry's standards of service, craftsmanship and brand excellence

Requirements

What you’ll need
  • Experience delivering exceptional client service within luxury retail, premium retail, hospitality or a customer-focused environment
  • Strong relationship-building skills with the ability to develop trust and long-term client loyalty
  • Confidence using CRM tools and client data to drive engagement and commercial performance
  • Passion for styling, fashion and creating personalised experiences that resonate with clients
  • Excellent communication skills and the ability to thrive in a fast-paced flagship environment
  • Self-motivated, organised and proactive in building opportunities beyond immediate customer traffic