Burberry

Advisor

• Deliver exceptional and personalised service to a diverse global clientele, creating memorable luxury experiences at every touchpoint
• Develop and grow a strong client portfolio through consistent CRM activity, outreach, follow-up and personalised communication
• Enhance the flagship store experience by balancing high-volume customer engagement with tailored one-to-one client relationships
• Proactively grow client book through appointments, virtual interactions, client events and strategic clienteling initiatives
• Collaborate with the wider store team to achieve commercial goals while maintaining Burberry's standards of service, craftsmanship and brand excellence

Client Advisor

• Build, develop and maintain a high-value client portfolio through consistent outreach, relationship building and personalised follow-up
• Use CRM tools and client insights to identify opportunities, anticipate client needs and create meaningful engagement strategies
• Deliver elevated styling and selling experiences tailored to each client's lifestyle, preferences and purchase history
• Actively generate business through appointments, virtual consultations, events, networking and creative clienteling initiatives
• Strengthen client loyalty by maintaining regular communication and creating memorable experiences both in and outside the store environment
• Collaborate with the wider store team to achieve commercial goals while championing exceptional service and brand standards

Manager

• Provide clear and concise visual merchandising direction to regions through knowledge of styling, global VM guidelines, assortment and visual merchandising practices
• Create and evolve a distinctive global visual merchandising language, translating seasonal narratives, creative concepts and collection stories into compelling retail experiences
• Champion a styling-led approach by curating elevated product presentations focused on craftsmanship, silhouette, colour, proportion and fashion authority
• Partner with merchandising teams to align visual strategies with commercial priorities while maintaining creative and luxury positioning
• Collaborate with design to interpret the brand’s creative vision and ensure displays reflect the intended aesthetic, styling direction and cultural relevance
• Develop visual merchandising concepts and styling guidelines balancing artistic expression, commercial impact and local relevance
• Work with architecture and activations teams on fixtures, bespoke props and immersive retail experiences
• Act as a creative styling authority for regional visual merchandising and retail teams, providing coaching, feedback and inspiration
• Drive excellence in luxury product presentation, styling and visual storytelling across markets
• Support the conceptualisation and visualisation of windows, pop-ups and special projects through renders, styling direction and storytelling
• Monitor emerging fashion, cultural and luxury retail trends and translate insights into new approaches
• Deliver visual merchandising guidance for regional VMs and global Retail Teams
• Demonstrate understanding of the full strategic vision and agility to achieve required solutions
• Support visualisation of renders for windows and pop-up team

Client Advisor

Client Advisor

Visual Merchandising Manager