Operations Service Manager

Burlington Helping Burlington

. Lead the Customer Service and Cashier teams, driving compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures .

Posted 9/24/2026full-timeMercedes • Texas • United StatesMid-LevelSenior💰 $22 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in Retail Management, focusing on customer service excellence, operational efficiency, and team development. Proficient in managing store operations, compliance, and inventory accuracy while driving sales results.

Highest-signal resume keywords

Retail Management ExperienceCustomer Service LeadershipInventory ManagementStaffing and TrainingOperational Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Store OperationsInventory AccuracySales ManagementRecord Keeping ProceduresSOP Execution

Soft Skills

CoachingTeam DevelopmentCommunication

Tools & Technologies

Scheduling SoftwareReporting Software

Industry Keywords

Multi-Unit RetailOff Price RetailBig Box RetailSpecialty Retail

About the role

Key responsibilities & impact

Lead the Customer Service and Cashier teams, driving compliance with company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures
Guide Customer Service Supervisors to meet customer service expectations and ensure smooth customer flow at registers
Manage execution of operations and receiving SOPs
Lead the receiving process, including transfers, debits, damages, and chargebacks, while maintaining inventory accuracy
Act as Manager on Duty and drive store results
Support the Store Manager with staffing, sourcing, interviewing, training, and succession planning
Assist with other store operations areas as needed
Communicate with District and Regional Management teams
Coach, train, and develop Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors

Requirements

What you’ll need

3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
Must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required
Ability to lift and move boxes weighing up to 40 lbs.
Experience utilizing scheduling and reporting computer software
Travel may be required from time to time

Benefits

Comp & perks

Competitive wage
Flexible hours
Associate discount
Medical, dental and vision coverage
Life and disability insurance
Up to 12 days of paid time off annually for eligible full-time associates
Up to 8 paid holidays
Paid sick time in accordance with applicable law
401(k) plan
Training and development opportunities