Supervisor, Vendor Relations

Burlington Helping Burlington

. Lead a team of 5 direct reports serving as a point of contact to vendors and cross-functional teams for merchandise operations inquiries and support .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in merchandise operations and vendor relations, with strong leadership capabilities to coach and develop team members while ensuring adherence to operational standards and performance metrics.

Highest-signal resume keywords

Team LeadershipVendor RelationsRetail Merchandising KnowledgeAnalytical SkillsMS Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Merchandise OperationsSupply Chain KnowledgePerformance Metrics MonitoringWorkload BalancingTraining Facilitation

Soft Skills

Effective CommunicationTeam MotivationTime ManagementOrganizational SkillsAdaptability

Certifications & Qualifications

Bachelor’s Degree Preferred

Industry Keywords

RetailVendor ManagementCustomer ServiceOperational StandardsCross-Functional Collaboration

About the role

Key responsibilities & impact

Lead a team of 5 direct reports serving as a point of contact to vendors and cross-functional teams for merchandise operations inquiries and support
Oversee daily team processes and ensure work is executed according to departmental standards
Collaborate with vendors and internal partners to resolve open issues
Facilitate training for new vendors on Burlington’s operational requirements and systems
Serve as a subject matter expert for merchandise operations questions
Monitor team responses, workload, incidents, reporting, SLAs, and KPIs
Escalate issues and recommend workload balancing
Observe vendor training calls and ensure quality standards
Maintain and document team work processes
Review and authorize vendor exemptions
Organize and participate in vendor meetings
Coordinate with cross-functional teams and senior leadership on business solutions
Foster constructive vendor relationships
Coach, develop, and assess team members through meetings, feedback, and development opportunities
Support departmental projects and change management
Create reference materials and facilitate training for team members and merchants

Requirements

What you’ll need

Bachelor’s Degree preferred
3+ years’ supervisory experience in retail, vendor relations or customer service preferred
General retail merchandising and/or supply chain knowledge required
Demonstrated ability to effectively lead and motivate a team
Ability to thrive in a fast-paced work environment and adapt to shifting priorities
Excellent verbal and written communication skills
Strong analytical skills, attention to detail, and business acumen
Ability to work independently and collaborate with a team
Outstanding time management and organizational skills
Excellent computer skills and proficiency with MS Office Suite (Excel, Outlook, Word and PowerPoint)
Availability for day trips and occasional overnight travel as needed

Benefits

Comp & perks

Competitive wages
Flexible hours
Associate discount
Medical, dental and vision coverage
Life and disability insurance
Paid time off
Paid holidays
401(k) plan
Training and development opportunities