Vendor Relations Specialist

Burlington Helping Burlington

. Process vendor requests for assistance and facilitate solutions .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong vendor relations capabilities, including effective communication, compliance validation, and training on EDI platform usage. Proficient in managing vendor inquiries and reporting metrics to support operational efficiency.

Highest-signal resume keywords

Vendor Relations ManagementCompliance Chargeback ReviewMS Office ProficiencyCustomer Service ExperienceTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationAttention to DetailSelf-Motivation

Industry Keywords

Vendor RequestsPayment StatusShipping RequirementsStandard Operating ProceduresTraining SessionsCross-Functional TeamsIncident CountsAging MetricsDispute ApprovalsPresentation Materials

About the role

Key responsibilities & impact

Process vendor requests for assistance and facilitate solutions
Report on daily incident counts and aging metrics
Respond to vendor emails and inquiries about payment status, compliance issues and shipping requirements
Escalate issues to the Supervisor and recommend solutions
Host introductory vendor calls and train vendors on EDI platform usage
Advise cross-functional teams on vendor issues and next steps
Liaise with Accounts Payable on payment status, shortage research and dispute approvals
Review and validate compliance chargebacks
Publish daily internal reports and weekly recaps for senior leadership
Create and maintain standard operating procedures for Vendor Relations processes
Prepare presentation materials and present training sessions to teams or vendors

Requirements

What you’ll need

2-5 years of customer service experience preferred
Excellent written and verbal communication skills
Time management
Attention to detail
Strong proficiency with MS Office suite, including Outlook, Word, Excel and PowerPoint
Self-motivation

Benefits

Comp & perks

Competitive wages
Flexible hours
Associate discount
Medical, dental and vision coverage
Life and disability insurance
Paid time off
Paid holidays
401(k) plan
Training and development opportunities