WMS Support Analyst

Burlington Helping Burlington

. Provide on-site support to Supply Chain and Corporate users of Manhattan Associates WMOS at the Savannah Distribution Center .

Posted 11/4/2026full-timeSavannah • Georgia • United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting Manhattan Associates Warehouse Management for Open Systems (WMOS) and optimizing supply chain processes. Proficient in SQL for data analysis and effective communication across departments to resolve operational issues.

Highest-signal resume keywords

Manhattan Associates WMOS SupportSQL Data AnalysisSupply Chain Business ProcessesConfiguration and TroubleshootingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WMOS FunctionalityConfiguration ChangesProcess OptimizationData AnalysisMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsCritical ThinkingDecision-Making

Tools & Technologies

ServiceNowOutlookSQL (Oracle)

Industry Keywords

DistributionLogisticsWarehouse ManagementRetail DistributionInbound and Outbound Activities

Tech Stack

Tools & technologies

OracleServiceNowSQL

About the role

Key responsibilities & impact

Provide on-site support to Supply Chain and Corporate users of Manhattan Associates WMOS at the Savannah Distribution Center
Provide remote support to additional distribution centers as needed
Identify, analyze, and resolve issues impacting merchandise flow to stores
Collaborate with Inventory Control, Distribution Center Operations, IT, Engineering, Allocations, and Buying teams
Partner with WMS System Analysts to drive effective solutions and ensure operational continuity
Respond to ServiceNow incidents, add detailed notes, and address specific requests promptly
Troubleshoot and optimize operational processes by connecting them to system activities
Execute WMOS configuration changes across multiple distribution centers and servers, updating the configuration log
Monitor Outlook inbox and respond to reported issues and data requests using SQL
Provide on- and off-hours warehouse management support for East and West Coast operations
Monitor alerts and reports and work with DC Supply Chain to resolve WMS gaps or issues

Requirements

What you’ll need

BA/BS preferred, or 5+ years of experience in lieu of degree, with a progressive track record in distribution, logistics and/or manufacturing environment
3+ years of experience supporting Manhattan Associates Warehouse Management for Open Systems (WMOS)
5+ years of experience in a high-volume retail distribution environment
Strong knowledge of WMOS and related warehouse management system functionality
Ability to support configuration, troubleshooting, and process optimization
Strong research, analytical, and problem-solving skills
Experience working in a fast-paced, dynamic environment with shifting priorities
Solid understanding of supply chain business processes, including Inbound, Outbound, and all DC activities
Ability to collaborate across departments, shifts, and distribution centers to elicit, document, and validate business requirements
Strong written and verbal communication skills
Working knowledge of SQL (Oracle) for data analysis and issue resolution
Proficiency in Microsoft Excel, Word, and Outlook
Strong critical thinking, decision-making, and follow-through skills with excellent attention to detail
Ability to multitask, manage competing priorities, and respond quickly to urgent requests
Demonstrated success as a cross-functional team member who can take initiative with minimal direction

Benefits

Comp & perks

Competitive wages
Flexible hours
Associate discount
Medical, dental and vision coverage
Life and disability insurance
Paid time off
Paid holidays
401(k) plan
Training and development opportunities
Workplace diversity commitment