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Automotive Parts Technical Support Representative – Transmission Focused
Burnout Brands. Provide world-class sales support to BD customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of automotive transmissions, particularly gas transmissions, while providing exceptional customer service and technical support. Capable of problem-solving and assisting customers with installation challenges and product selection.
Highest-signal resume keywords
Automotive Transmission KnowledgeCustomer Service ExperienceVehicle Maintenance ExperienceASE Automotive CertificationTechnical Support for Sales
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automotive Transmission ExpertiseProblem SolvingProduct KnowledgeInstallation SupportCustomer Feedback Analysis
Soft Skills
Excellent CommunicationCustomer AdvocacyComplaint Resolution
Certifications & Qualifications
ASE Automotive Certification
Industry Keywords
Automotive Sales SupportRMA ProcessGas TransmissionsCustomer Facing Service
About the role
Key responsibilities & impact- Provide world-class sales support to BD customers
- Help customers problem solve, select the right parts, and address installation challenges
- Provide detailed automotive transmission and parts knowledge with excellent customer service
- Maintain product and service knowledge
- Assist customers with automotive-related sales questions about products, installations, and service support
- Serve as the technical expert for customers and sales team members
- Relay customer feedback and identify trends with Sales and Engineering teams for product improvement or modification
- Provide in-depth information about equipment and parts for sale
- Champion the customer throughout the RMA process
- Resolve customer complaints in person, by telephone, or email
- Support the sales team with technical knowledge and customer support
Requirements
What you’ll need- High School diploma or equivalent
- Demonstrated vehicle maintenance experience, ASE Automotive Certification or equivalent preferred
- Vehicle maintenance experience is required, with emphasis on transmission experience, specifically gas transmissions
- 2 years customer facing service experience preferred
- Extensive knowledge of automotive transmissions, specifically gas transmissions
- Works 8:00AM to 5:00PM PST, Monday to Friday
Benefits
Comp & perks- Paid Time Off - 80 hours accrued per year.
- Individual and dependent medical, dental, and vision insurance (Eligible for enrollment immediately, effective first of the month after your date of hire).
- 401K Retirment Plan with 4% company match - Eligible for enrollment after 90 days of employment.
- Holiday Pay (we observe the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
- ADP TotalSource (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere).
- Training, professional development, and ample opportunities for growth.