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Client Care Representative
Burnout Brands. Act as the first point of contact for all customer service requests and inquiries.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to manage inquiries and resolve issues effectively. Proficient in using CRM systems and Microsoft Office to maintain documentation and enhance customer interactions.
Highest-signal resume keywords
Customer Relationship Management (C.R.M.) ExperienceZoho Ticketing System ProficiencyMicrosoft Office FamiliarityExcellent Verbal And Written Communication SkillsEmotional Intelligence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceDocumentation ManagementOrder Progress CommunicationMultitaskingProblem Resolution
Soft Skills
Emotional IntelligenceCollaborationListening Skills
Tools & Technologies
Zoho Ticketing SystemMicrosoft Office
Industry Keywords
Customer Service RequestsClient InteractionsAdministrative RoleFast-Paced Environment
About the role
Key responsibilities & impact- Act as the first point of contact for all customer service requests and inquiries.
- Advise customers regarding Monster Transmission’s products, services, and active promotions.
- Provide accurate communication about order progress, impending changes, and delays.
- Follow company processes and procedures while addressing client needs.
- Create and maintain detailed documentation for client interactions.
- Respond to and create tickets in the Zoho ticketing system.
- Return customer voicemails.
- Perform other duties as assigned.
- Report to the Client Care Lead.
Requirements
What you’ll need- 3+ years of experience in a fast-paced administrative or customer service role preferred.
- Previous experience with a Customer Relationship Management (C.R.M.) system preferred.
- Familiarity with Microsoft Office preferred.
- Excellent customer relationship skills.
- Ability to multitask between multiple priorities and/or projects simultaneously.
- Emotional intelligence to de-escalate problems and alleviate concerns.
- Superb verbal and written listening and communication skills.
- Strong computer skills.
- Ability to engage the customer from the beginning of the call through resolution.
- Ability to build positive collaborative relationships.
- Willingness to develop professionally.
Benefits
Comp & perks- Paid Time Off - 80 hours accrued annually.
- Individual and dependent medical, dental, and vision insurance (eligible for enrollment on day one and effective on the first of the month after your date of hire).
- 4% match on your 401k contributions (eligible for enrollment after 3 months with the company).
- Holiday Pay after 6 months of employment for New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
- ADP Workforce Now access to edit direct deposit information, pay stubs, and health & benefits anytime, anywhere.
- Training, professional development, and ample opportunities for growth.
- All equipment needed to perform duties will be provided.