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Burq

Customer Success Manager

Burq

. Own the post-sale relationship with merchant and enterprise partners from onboarding through renewal and growth .

Posted 9/22/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on onboarding, retention, and expansion of enterprise accounts. Proficient in using AI tools for data analysis and reporting while fostering cross-functional collaboration to drive customer outcomes.

Highest-signal resume keywords
Customer Success ManagementAccount OnboardingARR ReportingAI Tool ProficiencyCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementCustomer RetentionChurn AnalysisTechnical IntegrationsData Analysis
Soft Skills
Excellent CommunicationProblem SolvingGrowth MindsetAdaptability
Tools & Technologies
AI ToolsClaudeChatGPT
Industry Keywords
LogisticsLast-Mile DeliverySupply Chain OperationsCustomer Success Processes

About the role

Key responsibilities & impact
  • Own the post-sale relationship with merchant and enterprise partners from onboarding through renewal and growth
  • Onboard and launch new customers, serve as primary point of contact, and build relationships with key decision-makers
  • Monitor usage data and account health, identify and proactively address churn risk, and run regular check-ins and QBRs
  • Act as the voice of the customer internally and help influence product and engineering roadmap priorities
  • Coordinate with leadership, supply, support, sales, and product to resolve issues and drive customer outcomes
  • Own and report on ARR, churn, and NPS for the assigned book of business
  • Use AI tools daily to draft account summaries and QBRs, analyze account health data, automate reporting, and accelerate issue triage
  • Contribute to scalable customer success processes as the team grows

Requirements

What you’ll need
  • 3–5+ years in customer success, account management, or a client-facing role managing complex or enterprise accounts
  • Experience in logistics, last-mile delivery, or supply chain operations
  • Comfortable working with APIs and technical integrations
  • Proven track record onboarding customers and driving adoption, retention, and expansion
  • Comfortable owning and reporting on ARR, churn, and NPS
  • Strong cross-functional collaboration across supply, support, sales, product, and leadership
  • Growth mindset and ability to solve ambiguity and problems independently
  • AI-native and fluent use of AI tools such as Claude and ChatGPT in daily work
  • Excellent communication skills and ability to explain complex issues clearly
  • Comfortable with ambiguity, change, and building processes from scratch in a startup environment

Benefits

Comp & perks
  • Competitive Salary
  • Stock Options
  • Performance-based Bonuses
  • Fully Remote
  • Comprehensive Medical, Vision and Dental Insurance