Burq

Full-stack Engineer

• Own the design, implementation, and delivery of complex features across backend services and web applications
• Build and maintain REST APIs and webhooks for enterprise customer integrations, emphasizing reliability, security, and documentation
• Lead integrations from technical scoping through go-live with Product, Success, and customer engineering teams
• Use data and customer feedback to improve the Burq Dashboard for mission-critical delivery operations
• Own production quality through monitoring, incident response, root-cause analysis, and prevention
• Raise engineering standards through code reviews, technical design input, mentoring, and process improvements
• Use AI tools daily for development, testing, and debugging

Full-Stack Software Engineer

Vice President

• Drive operational excellence across Burq's delivery network from pickup to drop-off
• Set Burq's supply strategy and long-term network vision, including expansion, provider prioritization, reliability, and cost efficiency
• Build, lead, and develop a high-performing supply team
• Own key delivery service provider relationships and commercial terms
• Hold providers accountable for on-time performance, coverage, and quality; manage reviews and escalations
• Identify geographic, capacity, and capability gaps in supply coverage and lead efforts to close them
• Represent supply strategy and performance to executive leadership
• Partner with Customer Success, Sales, Product, Engineering, and Support to align supply with customer needs and the product roadmap
• Own the supply budget and prioritize across providers, markets, and initiatives
• Own and report key supply metrics, including cost per delivery, on-time performance, coverage, and provider mix
• Use AI tools daily to analyze provider performance data, monitor supply health, and automate reporting

VP of Supply

Account Executive

• Own the full enterprise sales cycle from prospecting and qualification through demo, pilot, negotiation, close, and expansion
• Build and manage a high-quality pipeline through outbound, referrals, and partner/channel motions
• Develop trusted relationships with executive stakeholders and multi-thread across buying committees
• Run discovery to map delivery workflows, pain points, and success metrics
• Deliver demos and business cases tied to cost-to-serve reduction, SLA performance, and customer experience improvements
• Lead pilots and ROI validation, converting results into multi-year agreements and scalable deployments
• Navigate procurement, legal, and security reviews
• Partner with Product, Ops, and Customer Success on handoffs, launches, and expansion readiness
• Maintain CRM hygiene, forecasting, pipeline reporting, and executive-level updates
• Provide market insights to inform packaging, pricing/messaging, and product roadmap priorities

Enterprise Account Executive

Customer Success Manager

• Own the post-sale relationship with merchant and enterprise partners from onboarding through renewal and growth
• Onboard and launch new customers, serve as primary point of contact, and build relationships with key decision-makers
• Monitor usage data and account health, identify and proactively address churn risk, and run regular check-ins and QBRs
• Act as the voice of the customer internally and help influence product and engineering roadmap priorities
• Coordinate with leadership, supply, support, sales, and product to resolve issues and drive customer outcomes
• Own and report on ARR, churn, and NPS for the assigned book of business
• Use AI tools daily to draft account summaries and QBRs, analyze account health data, automate reporting, and accelerate issue triage
• Contribute to scalable customer success processes as the team grows