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About the role
Key responsibilities & impact- Drive operational excellence across Burq's delivery network from pickup to drop-off
- Set Burq's supply strategy and long-term network vision, including expansion, provider prioritization, reliability, and cost efficiency
- Build, lead, and develop a high-performing supply team
- Own key delivery service provider relationships and commercial terms
- Hold providers accountable for on-time performance, coverage, and quality; manage reviews and escalations
- Identify geographic, capacity, and capability gaps in supply coverage and lead efforts to close them
- Represent supply strategy and performance to executive leadership
- Partner with Customer Success, Sales, Product, Engineering, and Support to align supply with customer needs and the product roadmap
- Own the supply budget and prioritize across providers, markets, and initiatives
- Own and report key supply metrics, including cost per delivery, on-time performance, coverage, and provider mix
- Use AI tools daily to analyze provider performance data, monitor supply health, and automate reporting
Requirements
What you’ll need- Deep understanding of the end-to-end delivery lifecycle, from pickup to drop-off, and ability to identify and resolve friction through operational, process, or technical improvements at the provider level
- 8–12+ years in supply chain, logistics operations, or partner/vendor management, ideally including direct experience managing delivery provider or carrier relationships
- Experience building, leading, and developing a team, with a track record of scaling a function as a business grows
- Experience partnering with and presenting to executive leadership, owning a budget, and making tradeoff calls
- Proven experience negotiating commercial terms and managing performance with external partners or vendors
- Ability to develop and articulate a long-term vision for a supply network
- Ability to hold partners accountable and drive performance gaps to resolution
- Ability to align Customer Success, Sales, Product, Engineering, and Support around a shared supply strategy
- Ability to analyze provider and network performance data
- Comfort working with APIs and technical integrations and speaking credibly with technical stakeholders
- Growth mindset; able to solve ambiguity and problems independently
- Active and fluent daily use of AI tools such as Claude and ChatGPT
- Excellent communication and negotiation skills
- Comfort with ambiguity, change, and building processes from scratch in a startup environment
- Nice to have: experience in last-mile delivery, courier, gig-economy operations, freight, dispatch, routing, supply chain software platforms, early-stage supply/provider network scaling, or people leadership at a high-growth startup
Benefits
Comp & perks- Fully remote
- Medical, vision, and dental insurance
- Reimbursement for educational courses
- Generous time off