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Busbud

Customer Experience Analyst

Busbud

. Handle internal requests related to passengers, ensuring agility and quality in support .

Posted 11/6/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in multichannel customer support and case analysis, ensuring timely resolution of passenger inquiries while maintaining high standards of customer service. Proficient in utilizing Microsoft Office Suite to enhance operational efficiency.

Highest-signal resume keywords
Customer Service ExperienceCase Analysis SkillsMultichannel Customer SupportCustomer Relationship Management SkillsMicrosoft Office Suite Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Case AnalysisTicket CancellationsOrder AnalysisCustomer SupportProblem Resolution
Soft Skills
AgilityQuality SupportPersonalized AssistancePositive Customer Experience
Industry Keywords
Passenger SupportCustomer ExperienceSAC

About the role

Key responsibilities & impact
  • Handle internal requests related to passengers, ensuring agility and quality in support
  • Process ticket cancellations and exchanges
  • Perform detailed order analyses
  • Manage and monitor tickets opened by passengers, ensuring resolution within established deadlines
  • Provide customer service through phone, WhatsApp, email, and other channels
  • Offer personalized support for new products, address inquiries, and provide assistance
  • Ensure a positive customer experience with offered solutions

Requirements

What you’ll need
  • Customer Service (SAC) experience
  • Case analysis skills
  • Experience with multichannel customer support
  • Strong customer relationship management skills
  • Intermediate knowledge of Microsoft Office Suite

Benefits

Comp & perks
  • Equity in the company
  • Flexible hours
  • Free bus tickets anywhere in the world
  • Flexible benefits through the Swile card
  • National health and dental care coverage
  • Sesc benefits
  • Scheduled day-offs
  • Great view in Montreal's Mile End
  • Hackathons