FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management within a SaaS environment, focusing on client relationship building, data interpretation, and strategic engagement to drive retention and growth. Proficient in both French and English, with a strong entrepreneurial mindset and a keen interest in the ed tech industry.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementSaaS ExperienceFluency in French and EnglishData Interpretation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Relationship ManagementKPI AchievementOnboarding StrategiesClient Data PresentationAccount Growth Strategies
Soft Skills
Solutions-Focused ApproachProblem-SolvingStrategic ThinkingEngagement Strategies
Industry Keywords
Ed Tech IndustryCorporate Language MarketCustomer EngagementEnterprise ClientsCompetitive Awareness
About the role
Key responsibilities & impact- Build strong and long-term relationships with clients
- Ensure clients maximise their use of Busuu and that agreed goals and KPIs are met
- Develop and deploy strategies and action plans to improve client experience, gross/net retention and account growth
- Successfully onboard new clients and build capabilities for implementing Busuu in their organisations
- Work with new business and product teams to translate business needs and product requirements into customer solutions
- Drive customer references, case studies and referrals
- Identify emerging trends in the local corporate language market and maintain awareness of the competitive environment
- Ensure customer success and improve business results through engagement strategies
- Renew and expand accounts
Requirements
What you’ll need- 3+ years experience in Customer Success/ Client Relationship/ Account Management within a technology business and SaaS environment
- French and English fluency
- Entrepreneurial, solutions-focused approach with clients’ needs at the core of business
- Ability to interpret then present client data to customers
- Keen interest in identifying client problems and finding smart solutions
- Previous experience with enterprise-sized clients in a SaaS model
- Additional European language skills (bonus)
- Experience in the ed tech industry (bonus)
Benefits
Comp & perks- Private Health Insurance scheme
- Training budget
- Flexible working hours
- Hybrid or remote model of working
- Free breakfast
- Snacks
- Fresh fruit
- Enhanced maternity and paternity leave
- Social activities, including team lunches, Friday socials, quarterly team and company events