Buzz Solutions

Customer Success Manager

• Own the end-to-end post-sale customer experience as the primary contact for electric utility customers and partners
• Drive platform engagement, ongoing ROI, renewals, and long-term retention
• Identify expansion opportunities using adoption, usage data, and customer outcomes; partner with Sales, which owns the close
• Advocate for customers internally to influence product direction and roadmap priorities
• Identify at-risk customers and lead recovery efforts
• Organize training, product deep dives, and customer enablement
• Maintain account health, engagement, and adoption data in Salesforce and customer success tools
• Build and document Customer Success processes, playbooks, and success metrics
• Initially serve as an individual contributor, then lead Customer Success strategy, processes, hiring, and CSM development as the team expands
• Establish QBR and executive check-in cadences, onboarding and enablement playbooks, and customer-driven product priorities

Head of Customer Success

Engineer

• Serve as the technical partner alongside Sales on discovery calls
• Understand customer inspection workflows and data realities and translate them into deployment plans
• Scope implementation effort, integration requirements, data requirements, timelines, and feasibility before contract signature
• Run pilots and proofs of value using customer imagery and assets
• Address architecture questions, security reviews, and data-handling scrutiny
• Own customer deployments end to end, including configuration, integration, validation, and handoff
• Build integrations connecting PowerAI to asset management, GIS, inspection data pipelines, and reporting tools
• Use AI workflows and agent-assisted implementation to accelerate delivery
• Identify and scope expansion opportunities within customer accounts
• Bridge field and core engineering by converting recurring customer needs into reusable product capabilities and clear requirements
• Build and ship reusable deployment tooling and AI agents across customer delivery and go-to-market workflows
• Turn field patterns into reusable assets and product/engineering input
• Report directly to the CTO and collaborate with Sales, Product, Solutions, and core Engineering
• Help define the Forward Deployed Engineering function and establish its foundation for future growth
• In the first 90 days: learn the platform, shadow deployments and sales calls, scope a live opportunity, lead a deployment, identify an account expansion, and ship a reusable deployment capability or internal AI agent

Head of Customer Success

Senior Forward Deployed Engineer