Learning & Development Business Partner, Specialist Services

By Referrals Only

. Build a deep understanding of the Specialist Services domain, its people, priorities and performance needs .

Posted 10/26/2026full-timeRemote • United KingdomMid-LevelSenior💰 £34,000 - £46,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning & Development within the Specialist Services domain, focusing on capability gap analysis, curriculum design, and evaluation of learning effectiveness. Proven ability to build partnerships and influence stakeholders while managing multiple priorities in a dynamic environment.

Highest-signal resume keywords

Learning & Development ExpertiseCapability Gap AnalysisCurriculum DesignStakeholder EngagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Needs AnalysisCurriculum DevelopmentPerformance Data EvaluationOperational ExperienceTraining Design

Soft Skills

Building Trusted PartnershipsInfluencing LeadersSimplifying Complex InformationAdaptabilityAttention to Detail

Tools & Technologies

Knowledge Management SystemsFeedback Metrics

Industry Keywords

Specialist ServicesFinhealthComplaintsVAIBCompliance

About the role

Key responsibilities & impact

Build a deep understanding of the Specialist Services domain, its people, priorities and performance needs
Connect Specialist Services teams with Learning & Development
Embed within business areas to understand strategic priorities, emerging challenges and upcoming change
Act as the key Learning & Development point of contact
Identify and analyse capability gaps and determine where learning interventions can create business impact
Translate operational skills and role requirements into structured curriculums and measurable learning outcomes
Partner with Designers and Facilitators to support effective training design and delivery
Provide subject matter expertise, operational context and real-time guidance
Maintain domain knowledge and collaborate with Knowledge Management on accurate, compliant learning materials
Define success measures with stakeholders and evaluate learning effectiveness and ROI using performance data and learner feedback
Gather cross-functional insights to improve learning interventions and shape operational Learning & Development strategy

Requirements

What you’ll need

Experience working or partnering with Specialist Services, specifically Finhealth, Complaints or VAIB
Proven ability to build trusted partnerships across teams and influence operational leaders
Experience working with cross-functional partners including Design, Delivery and Knowledge Management
Strong analytical skills
Ability to diagnose operational challenges and conduct learning needs analysis
Ability to translate complex requirements into structured, measurable curriculums
Hands-on operational experience
Ability to simplify messy or technical information into clear, engaging, actionable content
Comfort using feedback, metrics and team performance data
Ability to manage multiple priorities and adapt to changing priorities
Attention to risk, compliance and accuracy
Ability to work 40 hours, Monday to Friday
Monzo email address required for application tagging as an internal applicant

Benefits

Comp & perks

Incentive Awards tied to your performance
Flexible working hours
£1,000 learning budget each year for books, training courses and conferences
MacBook provided to all employees
Extra support for fully remote workers’ work-from-home setup
Additional benefits listed by the employer