Director – Center Operations

BY YOUR SIDE Autism Therapy Services

. Provide excellent parent experience for prospective and current families through accurate and efficient communication and documentation .

Posted 9/15/2026full-timeColorado Springs • Colorado • United StatesLead💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in overseeing business operations, staff performance, and financial outcomes within a healthcare environment. Proficient in communication, problem-solving, and maintaining compliance while fostering a positive culture and achieving growth goals.

Highest-signal resume keywords

Healthcare Environment ExperienceManagement and Leadership ExperienceFinancial Performance ManagementEffective Communication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Operations ManagementBudgeting and Financial AnalysisData AnalysisKPI MonitoringStaff Recruitment and OnboardingPerformance ManagementCompliance ManagementClient Intake and OnboardingTime ManagementMultitasking

Soft Skills

Effective CommunicationProblem-SolvingAttention to DetailAdaptabilityTeam Leadership

Tools & Technologies

Microsoft OfficeExcelWordOutlook

Industry Keywords

Behavioral HealthClinical IntegrityParent ExperienceVendor ContractsReferral-Partner Relationships

About the role

Key responsibilities & impact

Provide excellent parent experience for prospective and current families through accurate and efficient communication and documentation
Oversee overall business operations and growth of the Center while prioritizing clinical integrity and financial outcomes
Manage Center staff, including recruiting, onboarding, performance management, employee relations, compliance, culture stewardship, training, and development
Assist with staffing schedules, assign caseloads and room assignments, manage attendance, and achieve target impact hours
Lead client intake and onboarding, including insurance approvals, authorizations, consultations, tours, and parent paperwork
Develop and maintain referral-partner relationships and partner with Client Relations and Marketing on growth goals
Manage Center budgets, forecasts, invoices, financial performance, data analysis, and cost controls
Oversee Center facilities, vendor contracts, purchasing, equipment safety, cleanliness, and maintenance
Serve as the primary contact for parent concerns and coordinate parent needs with clinical requirements
Lead therapy and administrative teams; provide staff breaks and discipline employees as needed
Monitor and report KPIs including cancellation rates, utilization, billable hours, file compliance, scheduled hours, workers’ compensation claims, injuries, turnover, RBT certification completion, and timely therapy starts
Communicate intake and enrollment trends and needs to the VP of Clinical Operations
Undertake other duties and special projects as assigned

Requirements

What you’ll need

Bachelor’s degree in Business, Operations Management, or related field
5+ years of management, operations, and leadership experience
Healthcare environment experience required; behavioral health preferred
Strong business acumen and understanding of general finance and budgeting
Effective communication and problem-solving skills
Ability to work effectively and efficiently with changing priorities and deadlines
Proficiency in Microsoft Office Products, Word, Excel and Outlook
Excellent time management skills with ability to multitask, prioritize, execute deadlines, and produce high-quality deliverables with attention to detail
Must be authorized to work for any employer in the U.S.
Employment Visa sponsorship is unavailable
Ability to perform the listed physical duties, including lifting and/or moving up to 50 pounds

Benefits

Comp & perks

Immediate Pay Access
Quarterly Bonuses
Full benefits package
Pet Insurance
401K with Company Match
28 Days Paid Time Off
Professional Growth