Operations Manager

BY YOUR SIDE Autism Therapy Services

. Maintain accurate, efficient communication and documentation with parents and clinical staff .

Posted 10/5/2026full-timeTinley Park • Illinois • United StatesJuniorMid-Level💰 $55,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising Registered Behavior Technicians (RBTs) while ensuring compliance with health and safety standards. Proficient in operational management, communication, and maintaining high-quality service delivery in a dynamic environment.

Highest-signal resume keywords

RBT CertificationOperational ManagementCustomer Service ExcellenceMicrosoft Office ProficiencyEmergency Response Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational ReadinessSupply ManagementPerformance ReviewsTraining Compliance ReviewsKPI Achievement

Soft Skills

Strong Communication SkillsTime ManagementOrganizational SkillsAdaptabilityProfessionalism

Tools & Technologies

Microsoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

RBT Certification

Industry Keywords

HIPAA ComplianceClient CareSafety StandardsInfection ControlBehavioral Health

About the role

Key responsibilities & impact

Maintain accurate, efficient communication and documentation with parents and clinical staff
Provide day-to-day supervision of Registered Behavior Technicians (RBTs) at assigned centers
Promote fair and consistent employment practices and support high-quality service delivery
Manage center maintenance, operational readiness, organization, and supply management
Conduct daily walk-throughs to identify and address safety, cleanliness, maintenance, and operational concerns
Coordinate cleaning tasks, restocking, vendors, and work orders
Manage supply inventory, center budgets, and purchase orders
Complete opening and closing procedures and adjust schedules for weather or operational demands
Participate in leadership and team meetings
Complete professional development and compliance training
Achieve assigned KPIs for RBT retention/turnover, RBT utilization, session conversions, and center supplies budget
Serve as primary point of contact for clients, families, and visitors while complying with HIPAA
Conduct center tours for prospective clients/caregivers
Communicate with caregivers regarding day-of client matters and escalate concerns to the Center Director
Conduct emergency and safety procedures training for new employees
Supervise, coach, and support RBT team members regarding operational expectations, policies, performance, and professionalism
Assist with interviews and selection of prospective RBT candidates
Conduct performance reviews and corrective action in collaboration with center leadership
Lead scorecard and reliability notifications
Conduct training compliance reviews and conversion audits
Maintain operational files and complete routine records audits
Assist with client hygiene needs, including diaper changes, as needed
Uphold company principles, policies, procedures, health and safety standards, and code of conduct
Obtain and maintain active RBT certification through the BACB
Conduct onboarding check-ins and facilitate, track, and monitor RBT certification and supervision requirements
Facilitate New Hire RBT Training and conduct Competency Assessments
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED Equivalent, required
Bachelor’s degree strongly preferred
2+ years overseeing daily operations
2+ years providing excellent customer services
Ability to maintain quality, safety, and infection control standards
Strong communication skills with clients, families, and team members across departments
Ability to respond quickly, calmly, and safely to emergency or stressful situations
Proficient with Microsoft Office (e.g., Teams, Word, Excel, Outlook)
Flexible and adaptable in a fast-paced, dynamic environment
Excellent time management and organizational skills; ability to multitask, prioritize, meet deadlines, and maintain attention to detail
Professional communication, timeliness, and preparation
Reliable transportation required for travel to and from work and between therapy environments
Ability to lift, pull, push, and/or move up to 25 pounds regularly and up to 50 pounds occasionally
Ability to move quickly and kneel, bend, squat, crouch, twist, walk, sit, stand, and reach for extended periods
Ability to respond quickly during client elopement or other emergencies
Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

Benefits

Comp & perks

Immediate Pay Access - YOU choose when you get paid!
Full Health Benefits Package + Pet Insurance
401K with Company Match
28 Days Paid Time Off-Recharge & thrive with industry-leading PTO + Paid Holidays
Professional Growth-Work with a team that celebrates success