Adoption and Change Management Consultant

Bytes Software Services

. Lead discovery and leadership workshops to understand business priorities, assess readiness, map stakeholders and change impacts, and identify adoption barriers .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft 365 adoption, including Copilot and SharePoint, with a strong focus on developing tailored transformation roadmaps and facilitating organizational change. Proven ability to lead workshops, coach leaders, and create effective training materials to enhance user engagement and adoption.

Highest-signal resume keywords

Microsoft 365 ProficiencyMicrosoft 365 Copilot Adoption ExperienceChange Management Methods ApplicationStakeholder Management SkillsTraining and Workshop Delivery

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Workflow ImprovementAgent Builder DevelopmentProcess MappingUse Case PrioritizationOutcome MeasurementInformation Quality AssessmentBusiness Process ImprovementAI Skills DevelopmentTechnical Rollout CoordinationAdoption Strategy Development

Soft Skills

Excellent CommunicationPresentation SkillsFacilitation SkillsOrganizational SkillsStakeholder Management

Tools & Technologies

Microsoft TeamsSharePointOneDriveMicrosoft WordMicrosoft ExcelCopilot StudioPower Platform

Certifications & Qualifications

Prosci Change Management QualificationAPMG Change Management QualificationMicrosoft Certifications

Industry Keywords

Change ManagementOrganizational ChangeAdoption BarriersChampion NetworksLearning Resources

About the role

Key responsibilities & impact

Lead discovery and leadership workshops to understand business priorities, assess readiness, map stakeholders and change impacts, and identify adoption barriers
Analyse real tasks and current workflows, including hand-offs, information sources, duplication and rework, and establish proportionate baselines
Develop tailored adoption strategies and actionable transformation roadmaps covering sponsorship, communications, capability building, responsibilities, milestones, dependencies and outcome measures
Prioritise use cases against business value, readiness, risk and effort, refining plans through practical learning and feedback
Coordinate adoption readiness with licence deployment and technical rollout
Coach leaders and managers, deliver audience-specific communications and onboarding guidance, establish Champion communities, and maintain SharePoint adoption pages and learning resources
Agree adoption and business outcome measures, baselines and evidence sources
Monitor usage, user feedback and practical application of learning, distinguish participation from demonstrated outcomes, and report progress, barriers, risks and recommended actions
Work with process owners to redesign and test prioritised workflows using Microsoft 365 Copilot
Define future processes, responsibilities, human checks and acceptance criteria, testing improvements against baselines
Apply Copilot in SharePoint to knowledge and content processes, addressing information quality, currency, structure, ownership and access
Develop a prioritised use case backlog with problem statements, target users, future workflows, capabilities, dependencies, review points and outcome measures
Design, build and test focused Agent Builder agents and reusable AI skills within agreed scope
Define agent instructions, knowledge sources, inputs, outputs, boundaries and ownership; validate grounding and representative scenarios
Confirm licensing, tenant availability and governance, selecting the simplest suitable approach and referring complex integrations, automation and production engineering to specialists
Design role-based learning pathways and personally deliver customer training, workshops, demonstrations, masterclasses and coaching, remotely and in person as required
Create presentations, exercises, videos and guides; teach responsible prompting, information handling, source checking and output review, and evaluate practical application
Independently lead the agreed adoption and change scope, maintaining plans, deliverables, customer commitments and delivery boundaries
Manage priorities across engagements and escalate risks, dependencies and scope changes
Produce customer documentation and maintain accurate records of decisions, actions and outcomes
Support pre-sales discovery and define realistic adoption services, deliverables and customer responsibilities
Provide business requirements, user scenarios and adoption input for Copilot Studio and Power Platform solutions
Work with technical, security and information governance specialists on feasibility, responsible AI, user testing and implementation readiness
Maintain leadership engagement and Champion involvement, address adoption barriers, and support transition into business as usual
Share reusable methods, training assets and lessons learned across the ACM practice
Maintain relevant Microsoft 365 and AI knowledge and translate changes into practical customer recommendations

Requirements

What you’ll need

Strong working knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Word and Excel
Practical Microsoft 365 Copilot adoption experience
Ability to develop Art of the Possible demonstrations
Ability to improve business processes
Ability to create and test Agent Builder agents
Ability to apply Copilot in SharePoint
Ability to develop reusable AI skills and instructions where supported
Understanding of information quality, permissions, responsible AI, licensing and feature availability
Ability to identify when specialist input is required
Excellent communication, presentation, facilitation, organisation and stakeholder management skills
Ability to facilitate senior discussions and challenge unsuitable AI requests constructively
Ability to translate business needs into prioritised use cases, process maps, testable success criteria and delivery roadmaps
Proven experience independently leading technology adoption and organisational change engagements from discovery and strategy through practical delivery and sustained adoption
Demonstrated application of change management methods
Evidence of workflow improvement, piloting and measurable outcomes
Ability to collaborate across business and technical teams, interpret adoption evidence and user feedback, and manage competing priorities
Ability to design and personally deliver customer training, workshops and audience-specific learning materials
Recognised change management qualification, such as Prosci or APMG Change Management, or equivalent professional development (desirable)
Relevant Microsoft certifications or evidence of ongoing professional learning in Microsoft 365 and AI (desirable)
Experience designing workforce capability programmes, coaching leaders, establishing Champion networks, and creating SharePoint learning hubs, videos and reusable adoption content (desirable)
Familiarity with Copilot Studio and Power Platform sufficient to collaborate with specialists (desirable)
Experience supporting pre-sales and reusable service methods (desirable)

Benefits

Comp & perks

Remote and in-person work as required
Professional development, including relevant Microsoft certifications or ongoing learning in Microsoft 365 and AI
Opportunity to work with Microsoft 365, Copilot, Agent Builder, Copilot Studio and Power Platform
Collaboration with internal technical, security and information governance specialists
Reusable training assets, methods and lessons learned across the ACM practice