Bytes Software Services

Consultant

• Lead discovery and leadership workshops to understand business priorities, assess readiness, map stakeholders and change impacts, and identify adoption barriers
• Analyse real tasks and current workflows, including hand-offs, information sources, duplication and rework, and establish proportionate baselines
• Develop tailored adoption strategies and actionable transformation roadmaps covering sponsorship, communications, capability building, responsibilities, milestones, dependencies and outcome measures
• Prioritise use cases against business value, readiness, risk and effort, refining plans through practical learning and feedback
• Coordinate adoption readiness with licence deployment and technical rollout
• Coach leaders and managers, deliver audience-specific communications and onboarding guidance, establish Champion communities, and maintain SharePoint adoption pages and learning resources
• Agree adoption and business outcome measures, baselines and evidence sources
• Monitor usage, user feedback and practical application of learning, distinguish participation from demonstrated outcomes, and report progress, barriers, risks and recommended actions
• Work with process owners to redesign and test prioritised workflows using Microsoft 365 Copilot
• Define future processes, responsibilities, human checks and acceptance criteria, testing improvements against baselines
• Apply Copilot in SharePoint to knowledge and content processes, addressing information quality, currency, structure, ownership and access
• Develop a prioritised use case backlog with problem statements, target users, future workflows, capabilities, dependencies, review points and outcome measures
• Design, build and test focused Agent Builder agents and reusable AI skills within agreed scope
• Define agent instructions, knowledge sources, inputs, outputs, boundaries and ownership; validate grounding and representative scenarios
• Confirm licensing, tenant availability and governance, selecting the simplest suitable approach and referring complex integrations, automation and production engineering to specialists
• Design role-based learning pathways and personally deliver customer training, workshops, demonstrations, masterclasses and coaching, remotely and in person as required
• Create presentations, exercises, videos and guides; teach responsible prompting, information handling, source checking and output review, and evaluate practical application
• Independently lead the agreed adoption and change scope, maintaining plans, deliverables, customer commitments and delivery boundaries
• Manage priorities across engagements and escalate risks, dependencies and scope changes
• Produce customer documentation and maintain accurate records of decisions, actions and outcomes
• Support pre-sales discovery and define realistic adoption services, deliverables and customer responsibilities
• Provide business requirements, user scenarios and adoption input for Copilot Studio and Power Platform solutions
• Work with technical, security and information governance specialists on feasibility, responsible AI, user testing and implementation readiness
• Maintain leadership engagement and Champion involvement, address adoption barriers, and support transition into business as usual
• Share reusable methods, training assets and lessons learned across the ACM practice
• Maintain relevant Microsoft 365 and AI knowledge and translate changes into practical customer recommendations

Explore Adoption and Change Management Consultant at Bytes Software Services. Review requirements and application details.

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Adoption and Change Management Consultant