IT Support Specialist

C.A. Fortune

. Learn the processes and procedures the IT team follows and become proficient in them .

Posted 9/21/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in providing IT support for Microsoft 365, including Exchange Online, SharePoint, and Teams, while effectively managing cloud and on-prem infrastructure. Demonstrates strong communication and training abilities to support users of varying technical skill levels and maintain cybersecurity practices.

Highest-signal resume keywords

Microsoft 365 AdministrationActive Directory/Entra ID SupportWindows and Mac/Apple SupportMDM Platform ManagementBasic Cybersecurity Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365 SuiteWindows Desktop SupportMac/Apple Device SupportActive DirectoryMicrosoft ExchangeSharePointRemote TroubleshootingDiagnostic TechniquesEndpoint ProtectionAI Tools Training

Soft Skills

Excellent Communication SkillsMulti-taskingPrioritizationTeam PlayerOpenness to Learning

Tools & Technologies

MDM PlatformMicrosoft TeamsOneDriveExchange OnlineSharePoint Online

Industry Keywords

IT SupportCloud InfrastructureOn-Prem InfrastructureUser TrainingCybersecurity Practices

Tech Stack

Tools & technologies

AndroidCloudCyber SecurityiOS

About the role

Key responsibilities & impact

Learn the processes and procedures the IT team follows and become proficient in them
Become familiar with cloud and on-prem infrastructure
Provide end user support for local, remote, and hybrid employees
Provide first-line support for onsite, remote, and hybrid hardware; install software; troubleshoot; diagnose; and train users on software and equipment
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Triage issues and resolve them directly or route them to the appropriate resource
Provide daily and weekly updates to the manager on project status, new user setups, and open issues
Monitor and maintain network and cloud infrastructure, including Microsoft 365 and Entra ID/Active Directory
Administer and support Microsoft 365, including Exchange Online, SharePoint Online, Teams, and OneDrive
Support and help manage an MDM platform for company-issued iOS, Android, and Windows devices
Support Windows and Mac/Apple hardware
Design and deliver training sessions for new technologies, including AI tools
Provide proactive IT support by monitoring systems and flagging issues before they disrupt end users
Support basic cybersecurity practices, including endpoint protection, phishing awareness, and patch management
Own new-hire and offboarding setup/teardown for desktops, laptops, tablets, and phones
Stay current on emerging technology, evaluate and pilot new solutions

Requirements

What you’ll need

Minimum: 2 years IT field experience
Excellent written and verbal communication skills
Able to multi-task and prioritize in a fast-paced, evolving environment
Proficient supporting the full Microsoft 365 suite
Ability to train and instruct users of varying technical skill levels
Strong documentation skills: procedures, network information, and asset tracking
Experience with Android, iOS, and Windows mobile devices; MDM platform experience a plus
Windows desktop support
Mac/Apple device support
Experience with Active Directory/Entra ID, Microsoft Exchange, Windows Server, SharePoint, and Microsoft 365
Familiarity with basic cybersecurity/endpoint protection practices
Curiosity and openness to learning new and emerging technologies, including AI-based tools
Ability to lift equipment of 30 - 40 lbs
Must be a team player and be able to adjust to change and have an openness to learn

Benefits

Comp & perks

PTO and Sick days
11 paid company holidays per year
1 Floating holiday
2 paid volunteer days per year
3 months fully paid parental leave (regardless of gender)
Medical, dental, and vision
Paid company life insurance
401k with company match
Bonus eligible
Summer hours (half day Fridays from Memorial Day thru Labor Day)