C.A. Fortune

Analyst

• Analyze retailer POS, syndicated, shopper, and other data to identify trends, opportunities, and recommended actions
• Develop business reviews, category reviews, topline reporting, and selling stories
• Support account presentations involving new items, assortment, distribution, share of shelf, merchandising, and business performance
• Use Kroger-specific systems and data to develop retailer-specific analyses and recommendations
• Track sales, distribution, assortment, and merchandising performance; identify distribution voids and quantify opportunity gaps
• Conduct promotional and pricing analyses
• Analyze shopper and consumer information to understand purchase behavior and identify client opportunities
• Partner with Kroger Business Managers on distribution priorities, sales opportunities, client needs, and retailer initiatives
• Create, maintain, and improve recurring analytical tools, reporting, and resources
• Assist with presentations and storylines for internal teams, clients, and retailer partners
• Evaluate program effectiveness and share learnings and best practices
• Manage multiple projects and deadlines while maintaining accuracy and attention to detail

Category Analyst

IT Support

• Learn the processes and procedures the IT team follows and become proficient in them
• Become familiar with cloud and on-prem infrastructure
• Provide end user support for local, remote, and hybrid employees
• Provide first-line support for onsite, remote, and hybrid hardware; install software; troubleshoot; diagnose; and train users on software and equipment
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Triage issues and resolve them directly or route them to the appropriate resource
• Provide daily and weekly updates to the manager on project status, new user setups, and open issues
• Monitor and maintain network and cloud infrastructure, including Microsoft 365 and Entra ID/Active Directory
• Administer and support Microsoft 365, including Exchange Online, SharePoint Online, Teams, and OneDrive
• Support and help manage an MDM platform for company-issued iOS, Android, and Windows devices
• Support Windows and Mac/Apple hardware
• Design and deliver training sessions for new technologies, including AI tools
• Provide proactive IT support by monitoring systems and flagging issues before they disrupt end users
• Support basic cybersecurity practices, including endpoint protection, phishing awareness, and patch management
• Own new-hire and offboarding setup/teardown for desktops, laptops, tablets, and phones
• Stay current on emerging technology, evaluate and pilot new solutions

IT Support Specialist

Account Manager

• Create and execute regional or account-specific sales plans meeting or exceeding sales quotas and supporting company revenue and profit targets
• Meet regularly with existing customers to understand evolving business needs and position product solutions
• Provide maintenance, new item submissions, promotional support, and timely follow-up
• Build long-term, productive relationships with existing and new customers and clients
• Maintain consistent communication and responsiveness to customer needs
• Collaborate with Client Development, Marketing, Insights, Client Services, Business Support Specialists, and Accounts Receivable
• Attend required national trade shows, market-specific and client-specific sales meetings, and other necessary functions
• Guide clients through pricing and promotional strategy, new item introductions, logistics and supply chain, and deduction management
• Coordinate and prepare clients for top-to-top meetings and category business reviews with distributor partners
• Direct clients and company personnel through planning, preparation, and execution of distributors’ trade shows
• Sell the organization’s mission, vision, and direction to current and potential clients

Designer

• Bring a sharp design eye and ensure a high standard of craft across projects for SRW | C.A. clients in the better-for-you CPG world
• Elevate creative design by conceptualizing brand identities, polishing packaging comps, and contributing to integrated campaign assets
• Design and execute high-quality, on-brand creative across brand identity, packaging, digital, social, print, and campaign work from concept through final files
• Own layouts, typography, color, and overall visual execution
• Manage design work across multiple client accounts, balancing priorities and deadlines
• Lead design and creative execution independently on select accounts while supporting Creative Directors on others
• Contribute original ideas and creative territories in brainstorms and ideation sessions aligned with campaign strategy
• Translate strategic briefs and audience insights into visual concepts and design solutions
• Collaborate with creative counterparts and cross-functional teams
• Present creative concepts and design rationale directly to clients
• Own branding and identity exercises, including logo design, color palettes, typography systems, and photography style
• Lead packaging design projects through production-ready files
• Support photo and video shoots and art direct on set when needed
• Use AI tools to generate comps, explore directions, and produce versioned executions
• Stay current on design trends, tools, pop culture, competitor brands, and best practices

Senior Designer

Director

• Manage national top client partnerships with a focus on strategic initiatives
• Lead strategy sessions and business reviews
• Develop and track KPIs and provide recommendations, action items, and consultative CPG advice
• Manage client relationships nationally across selected C.A. Fortune client partnerships and all agency pillars
• Partner with the Sales Development team on client selling priorities and strategic approach
• Lead 1–2 annual executive top-to-top meetings and/or business reviews for each client
• Identify and build leads for existing client partnership expansion opportunities
• Advise clients on channel goals, marketing strategy, and retail execution
• Serve as a key point of contact for internal account personnel across executive, retail, accounting, branding, ecommerce, sales, and finance teams
• Manage revenue forecasts and develop annual analytics-rooted budgets with the Sales Development team
• Develop and track partnership-success KPIs covering sales, distribution, pricing, shelving placement, promotional volume, and promotional spend
• Establish regular communication with clients and internal stakeholders
• Lead onboarding for new clients assigned to the desk
• Collaborate with leadership across Sales Development, Retail, ECOM, Marketing, Finance, Support, and Sales
• Lead cross-functional teams toward common goals
• Develop annual corporate bonuses rooted in KPIs benefiting clients and C.A. Fortune
• Provide clients with relevant brand/category information
• Oversee initiatives and motivate others to execute without day-to-day involvement

Director of Engagement

• Manage national top client partnerships, focusing on strategic initiatives
• Lead strategy sessions and business reviews; develop and track KPIs and provide recommendations
• Manage client relationships nationally across selected C.A. Fortune client partnerships and oversee partnerships across every organizational pillar
• Analyze and track macro-level KPIs for clients’ books of business and provide recommendations, action items, and consultative CPG advice
• Partner with the Sales Development team on clients’ selling priorities and guide strategic approaches
• Lead 1–2 annual executive meetings and/or business reviews between C.A. Fortune and client executives for each client
• Identify and build leads for existing client partnership expansion opportunities
• Advise clients on channel goals, marketing strategy, and retail execution
• Serve as key point of contact for internal account relationships across executive, retail, accounting, branding, ecommerce, sales, and finance teams
• Manage revenue forecasts and develop annual analytics-rooted budgets with the Sales Development team
• Develop and track KPIs related to sales, distribution, pricing, shelving placement, promotional volume, and promotional spend
• Establish regular communication with clients and internal stakeholders
• Lead onboarding for new clients assigned to the desk
• Collaborate with leadership across Sales Development, Retail, ECOM, Marketing, Finance, Support, and Sales
• Lead cross-functional teams toward common goals
• Develop annual corporate bonuses rooted in KPIs benefiting the client and C.A. Fortune
• Provide clients with relevant brand/category information regularly
• Oversee initiatives and motivate others to execute without day-to-day involvement