Account Manager

C.H. Robinson

. Build relationships across customer stakeholders to understand priorities, industry trends, performance drivers, and growth opportunities .

Posted 11/3/2026full-timeUnited StatesMid-LevelSenior💰 $27 - $58 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving skills to develop customer growth strategies and actionable recommendations. Proficient in relationship-building, negotiation, and stakeholder management to drive customer success and operational excellence.

Highest-signal resume keywords

Customer Growth StrategiesStakeholder ManagementCross-Functional LeadershipData-Driven Decision MakingFluent in Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsProblem-Solving SkillsBusiness AcumenNegotiation SkillsOperational Performance Review

Soft Skills

Relationship-BuildingCommunication SkillsAdaptabilityLearning AgilityConflict Management

Tools & Technologies

CRMReporting ToolsDashboardsAutomationAI-Enabled Capabilities

Certifications & Qualifications

High School Diploma or GEDBachelor's Degree (Preferred)

Industry Keywords

Customer InsightsSupply Chain OpportunitiesOpportunity PipelinesContinuous ImprovementWorkflow Inefficiencies

About the role

Key responsibilities & impact

Build relationships across customer stakeholders to understand priorities, industry trends, performance drivers, and growth opportunities
Develop and drive customer growth strategies based on customer goals, market insights, account performance, and supply chain opportunities
Conduct discovery-led customer conversations and business reviews
Translate customer, market, and performance insights into actionable recommendations
Partner with internal subject matter experts to develop scalable solutions across products, services, and capabilities
Manage opportunity pipelines and commercial activities, including CRM qualification, pricing, negotiations, proposals, RFPs, and award management
Serve as a strategic customer partner and trusted advisor
Lead cross-functional account teams through influence rather than formal authority
Advocate for customer needs and support execution of customer commitments
Lead continuous improvement and root cause analysis initiatives
Manage conflict and complex customer situations
Support customer adoption of new solutions, technologies, and operating practices
Use customer, financial, operational, and market data to guide account strategy and decisions
Use CRM, reporting tools, dashboards, automation, and AI-enabled capabilities
Review financial, service, and operational performance, including accounts receivable
Support customer account onboarding and establish execution plans
Identify workflow inefficiencies and improve processes, consistency, and scalability
Adopt new technologies and implement standardized ways of working and measurable improvements

Requirements

What you’ll need

High School diploma or GED
Ability to travel up to 25% domestically and internationally
Fluent in Spanish and English, written and verbal
Preferred: Bachelor's degree from an accredited college or university
Strong analytical, problem-solving, and business acumen skills
Strong relationship-building, communication, negotiation, and stakeholder management skills
Ability to lead cross-functional work, build alignment, and influence outcomes without formal authority
Ability to use data, technology, and customer insights to develop strategies, solve complex problems, and drive customer and business outcomes
Ability to connect customer needs, operational execution, financial performance, and technology to develop differentiated and scalable solutions
Adaptability and learning agility in adopting new technologies, tools, and ways of working

Benefits

Comp & perks

Three medical plans including prescription drug coverage
Enhanced fertility benefits
Flexible Spending Accounts
Health Savings Account, including employer contribution
Dental and vision insurance
Basic and supplemental life insurance
Short-term and long-term disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) for U.S. salaried employees, with no accruals or caps
Paid Time Off (PTO) for other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities